JOB DESCRIPTION – WELLNESS COUNSELLOR

• Department: Marketing & Business Development
• Working Hours: 48 hours per week (excluding breaks)
• Location: Dubai
  About Eternell ( https://www.eternell.org/)
  Eternell is a visionary health-tech venture at the forefront of the global longevity revolution. As a premium vertical under Avisa Smart Hospitals, the world’s largest network of smart hospitals, Eternell offers a comprehensive, science-backed, and AI-powered ecosystem for holistic longevity and regenerative wellness.
  We go beyond extending lifespan – we enhance healthspan. By integrating genetic science, precision nutrition, AI-driven health dashboards, and personalized wellness programs, Eternell empowers individuals to live longer, healthier, and more vibrant lives.

POSITION OVERVIEW

The Wellness Counsellor is responsible for engaging with prospective clients, handling inbound and outbound leads, and converting them into clinic visits and consultations. This role is crucial in driving patient acquisition and revenue growth through persuasive communication, empathetic counseling, and strong customer relationship management.
As the first point of contact, the Wellness Counsellor plays a pivotal role in ensuring an exceptional client experience that reflects Eternell’s values of care, trust, and service excellence.

KEY SKILLS & COMPETENCIES

• Excellent communication and interpersonal skills (warm, persuasive, empathetic).
• Strong sales and negotiation abilities with a service-oriented mindset.
• Ability to handle objections and convert hesitant leads into appointments.
• Organized, proactive, and target-driven with strong follow-up skills.
• Passionate about health, wellness, and patient care.
• Team player with a positive and professional attitude.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Healthcare, Marketing, Psychology, or related field (preferred).
• Minimum 2 years’ experience in wellness centers, clinics, or healthcare sales roles.
• Proven track record of meeting/exceeding sales or conversion targets.
• Multilingual abilities (English, Arabic, Hindi, etc.) are an added advantage.

• Lead Engagement & Conversion
• Call and follow up with leads generated via marketing campaigns, referrals, partnerships, and walk-ins.

• Convert leads into confirmed clinic appointments through persuasive and empathetic counseling.

• Achieve and maintain high lead-to-appointment conversion ratios.

• Client Relationship Management

• Understand client health and wellness needs through preliminary discussions.

• Provide accurate, personalized, and reassuring information to enhance trust.

• Meet and greet clients at the clinic, ensuring a warm, professional experience.

• Handle client queries, concerns, or conflicts with empathy and professionalism.

• Database & Reporting

• Maintain accurate records of leads, calls, follow-ups, and conversions.

• Track client journey from lead to consultation, ensuring timely updates.

• Prepare weekly and monthly reports on lead conversion, pipeline progress, and revenue contribution.

• Collaboration & Service Excellence

• Work closely with the marketing and clinic teams to align on client acquisition strategies.

• Uphold Eternell’s grooming standards and telephone etiquette as part of the Service Excellence framework.
• Actively contribute to the achievement of clinic revenue and client satisfaction goals.