Wellness Guide - Front Desk Reception at Foundation

Bay Harbor Islands, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience, Scheduling, Yield Management, Sales, Guest Experience, CRM Communications, Service Recovery, Booking, Retail Sales, Operations, Check-in, Check-out, Multitasking, Professional Presence, Zenoti, Bilingualism

Industry

Description

Our Story: THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you. THE WELL Bay Harbor Islands : Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being. Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154 THE ROLE: The Wellness Guide is responsible for maximizing the revenue of the club through client experience, effective scheduling, yield management, and sales. As an Ambassador for THE WELL, this role ensures outstanding anticipatory service for all members and guests in the space. Reports to: Director of Operations THE ROLE The Wellness Guide serves as the first and last impression of THE WELL. This role is responsible for delivering a seamless, elevated guest experience while supporting reservations, retail sales, scheduling accuracy, and daily front desk operations. You will act as an ambassador of the brand — welcoming members and guests, guiding them through their visit, supporting treatment and program bookings, and driving retail and rebooking opportunities. This role requires warmth, professionalism, and comfort operating in a fast-paced luxury hospitality environment. KEY RESPONSIBILITIES Guest Experience * Provide a warm, anticipatory greeting and guide guests through check-in and orientation * Manage phone, email, and CRM communications with professionalism and efficiency * Support service recovery with composure and discretion * Maintain accurate and confidential guest profiles Sales & Revenue Support * Maximize treatment and program bookings through effective scheduling * Encourage rebooking and long-term treatment planning * Support retail sales by reinforcing therapist recommendations and educating guests on product offerings * Maintain in-depth knowledge of services, pricing, and wellness offerings Operations * Execute accurate check-in and check-out procedures * Complete daily opening/closing responsibilities and reporting * Maintain cleanliness and organization of the reception and retail areas * Provide cross-departmental support during peak business periods QUALIFICATIONS * 1–2 years of experience in hospitality, luxury retail, wellness, or guest services * Strong communication, organizational, and multitasking skills * Confidence supporting sales and revenue goals * Professional presence and polished demeanor * Ability to remain calm and solution-oriented under pressure * Flexibility to work mornings, evenings, weekends, and holidays * Experience with scheduling systems (Zenoti or similar platforms), a plus * Bilingual ability (Spanish preferred), a plus

Responsibilities

The Wellness Guide is responsible for maximizing club revenue through client experience, effective scheduling, yield management, and sales, while acting as an ambassador ensuring outstanding anticipatory service for all members and guests.