ABOUT US

ProEvolution Wellness Inc. is a leading physical therapy and wellness clinic dedicated to helping our patients achieve optimal recovery, mobility, and overall health. Our team of highly skilled practitioners works together to deliver exceptional, patient-focused care. We are seeking an experienced Wellness Medical Receptionist who is professional, detail-oriented, and thrives in a fast-paced clinical environment.

POSITION OVERVIEW

The Wellness Medical Receptionist will be the first point of contact for our patients and a key support for our clinical team. We are specifically seeking a candidate with previous medical receptionist experience who is comfortable handling various administrative and billing systems within a wellness or rehabilitation clinic setting.

QUALIFICATIONS

• Mandatory: Minimum 1–2 years of experience as a medical receptionist in a physiotherapy, chiropractic, massage therapy, or wellness clinic.
• Strong working knowledge of WSIB, HCAI, MVA billing procedures, and Jane App.
• Experience with extended health insurance submissions and reconciliation.
• Proficient in Microsoft Office Suite and general computer systems.
• Excellent organizational skills with strong attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive patient information with discretion.
• Positive, team-oriented, and adaptable in a fast-paced environment.

• Welcome and check in patients in a professional, friendly manner.
• Answer phone calls, respond to emails, and manage online inquiries.
• Schedule, confirm, and adjust appointments efficiently.
• Process payments and manage direct billing to insurance companies.
• Accurately manage patient files and ensure confidentiality at all times.
• Coordinate WSIB, HCAI, and MVA claims, including electronic submissions.
• Utilize and manage Jane App for scheduling, billing, and chart management.
• Submit and reconcile extended health insurance claims.
• Communicate with therapists and staff to coordinate patient care.
• Maintain a clean, organized, and welcoming reception area.