We are a busy Health & Wellness Center in Milton. We strive to provide a calm, healing atmosphere with exceptional patient care. We offer a safe working environment with pandemic safety measures firmly in place. We have an upbeat and positive work environment and our focus is on collaboration, not competition. Teamwork and mentorship are at the heart of our culture.
Due to growth, we are seeking an Office Administrator/Receptionist who is a highly mature professional, is motivated, energetic & well organized and has a pleasing personality who can do multi-tasking in our fast-paced clinic. This person will work closely with and support team members of the Wellness Center. The successful candidate will have strong organizational, administrative and time management skills, be proactive, and be eager to learn and grow in a dynamic, ever-evolving environment. As the face of our clinic, you’ll represent our organization professionally and positively.
Responsibilities:
- Scheduling and confirming appointments with patients on a daily basis
- Greet patients and provide an excellent first impression of the clinic
- Manage reception area, check in/out patients and co-ordinate patient flow throughout the facility as per clinic protocols
- Open file for new patients and input/scan all documents obtained into the system. Answer phones, send and receive faxes & emails
- Perform screening and intake questionnaires
- Connect with existing clients via phone and email to check-in and determine if any future appointments can be booked
- Present information clearly to clients
- Store, manage and archive files, copy and distribute reports, and scan documentation
- Carry out marketing tasks, including social media, as set out by the management
- Billing to third party insurance companies through their respective portals and follow up on invoices
- Examine any anomalies with client, insurance or benefit paperwork to ensure consistency
- Complete in-house laundry duties and disinfect high contact areas
- Other administrative tasks as assigned by the management
Qualifications:
- Experience in a fast-paced wellness (physio/chiro) clinic environment
- Excellent telephone etiquette and ability to communicate clearly with patients and staff
- Excellent customer service skills and exhibit positive attitude
- Experience with Universal Scheduling software would be an asset
- Knowledge of verification of patient insurance benefits and billing procedures would be an asset
- Strong computer literacy, and proficiency with MS Office Suite (Outlook, Word, Excel, etc.)
- Excellent team work & problem-solving skills
- Exceptional organization and communication skills
- Be flexible and able to adapt to change easily and quickly
- Enjoys collaboration and teamwork and able to multitask
- Strong administrative and record-keeping skills
- Possess a growth mindset - Forward Thinker
- Post-secondary degree or diploma in health sciences, kinesiology, massage therapy, physical therapy, or any other healthcare field would be considered an asset
Job Types: Full-time, Contract, Permanent
Pay: $17.60 per hour
Benefits:
Ability to commute/relocate:
- Milton, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor’s Degree (preferred)
Experience:
- Healthcare office: 1 year (preferred)
Work Location: In perso
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