Job description

WHO WE ARE

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Beldon. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds ? we all succeed!

REQUIREMENTS

• 2 years of experience at a front desk or work in the service industry is preferred. We will train for the right individual!
• Previous experience with Opera is preferred, but not required.
• Excellent verbal communication skills both in-person and on the phone, with anyone and everyone. The ability to provide service through productive T professional dialogue.
• Excellent written communication skills. You must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.
• The ability to remain calm under pressure. You must always interact with all guests in a polite and respectful fashion. If any difficulties arise you handle yourself with grace and composure.
• You must be able to move independently around the grounds, including on gravel paths.
• Must be able to stand for extended periods.

• The Receptionist is responsible for greeting and assisting all guests they encounter in a pleasant and efficient manner. Duties include but are not limited to.
• Answering all incoming phone calls for the property.
• Processing All Check ins and Check outs for the property.
• Assisting guests with any concierge requests that come up.
• Following checklist of daily duties, depending on the shift being worked
• Concierge services, such as making reservations for rooms or dining in absence of reservationist.
• Reviewing guest information in Opera daily to ensure accuracy for guest reservation information and billing.
• Learn and be proficient in The Hotel PMS (Opera.)
• Ownership of the front desk email inbox and replying appropriately to guest emails.
• Provide tours of the main buildings and surrounding grounds to guests upon arrival making them familiar with the facilities and offerings on property
• Processing billing and payments for all guests in an accurate and efficient manner.
• Assist guests in any pre arrival planning via emails and/or phone calls.
• Follow proper cash handling and payment procedures,
• Implement and execute monthly inventory of all operational items to ensure proper stock for efficient service of guests.
• Maintain organization and cleanliness of The Front Desk on daily basis.
• All other duties as assigned.