Wellness Staff - Muncie at YMCA of Muncie

Muncie, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

9.75

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Cleanliness Maintenance, Relationship Building, Coaching, Goal Setting Support, Customer Retention, Problem Resolution, Equipment Maintenance, Welcoming Atmosphere, Policy Adherence

Industry

Wellness and Fitness Services

Description

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Wellness Staff at the YMCA of Muncie will maintain a supportive, positive atmosphere that welcomes and respects all individuals. Wellness staff will focus on the cleanliness of the wellness centers and provide excellent member service while creating a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: 1. Provides excellent service to members, guests, and program participants in the Y, contributing to member retention. Be courteous and use individual names when speaking to members. 2. Maintains cleanliness and organization of the environment. 3. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. 4. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. 5. Handles and resolves concerns and informs supervisor of unusual situations or unresolved issues. 6. Applies all YMCA policies dealing with member services. 7. Maintains, cleans and organizes equipment according to the schedule or as requested by supervisor. 8. Coaches members in support of their desired behavior change. Regularly checks on members progress in meeting personal and program goals. 9. Increases member and program participant awareness of healthy lifestyle factors. 10. Builds effective, authentic relationships with members; helps members connect with each other and the YMCA. Introduces new members to group exercise communities based on their health and well-being goals. 11. May conduct pre- and post – enrollment interviews to understand new member’s definition of wellbeing, personal goals, cultural background, healthcare needs, diverse abilities and interests and develops plans to meet their individual needs. 12. Keeps the supervisor informed of all pertinent matters concerning wellness centers within the Y and communicates any suggestions, concerns, needed repairs, or incidents that may need follow-up. 13. Performs other duties as assigned by supervisor or management staff. 14. Supports Annual Campaign and other fund raising activities. 15. Upholds guidelines as outlines in the Employee Handbook of the Association. 16. Attends designated trainings and staff meetings.

Responsibilities

This role involves maintaining the cleanliness and organization of the wellness centers while providing excellent, supportive, and positive service to all members and guests to promote engagement and retention. Essential functions include coaching members on behavior change, building relationships, and ensuring a safe atmosphere in accordance with YMCA policies.