WELCOME TO AMARANTH WHERE WE’RE NOT JUST ABOUT PROVIDING STELLAR CUSTOMER SERVICE – WE’RE ON A MISSION TO CRAFT AN EXCEPTIONAL EXPERIENCE.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.
Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don’t just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn’t end there – our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.
What sets a successful team member apart?
Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion. Someone who goes above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth’s core values and goals.
At Amaranth, we’re not just building a team; we’re fostering a community of like-minded individuals dedicated to making a difference. If you’re ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let’s grow together and create a legacy of exceptional service, one smiling customer at a time.

JOB DESCRIPTION

Job Title: Wellness Manager Department: Supplements & Body Care
Reports to: Store Manager, Category Manager - Wellness
Direct Reports: Wellness Advisors

POSITION OVERVIEW:

The Wellness Manager plays a key leadership role at Amaranth by overseeing the Wellness Department and ensuring it delivers an outstanding customer and team experience. This position contributes directly to Amaranth’s vision of creating a better way for us to eat, live, and thrive by leading the team, ensuring excellent product knowledge, maintaining accurate inventory, and supporting in-store sales growth.

PRIORITY ACCOUNTABILITIES:

These are the outcomes the team member is accountable for, as outlined in the accountability chart. These outcomes include:

• Lead, Manage, and Hold Accountable (LMA): Provide clear guidance, leadership, and feedback to grocery team members, ensuring accountability and high performance.
• Quality Control: Maintain consistent quality standards throughout the Grocery Department, including proper product rotation, accurate pricing, and shelf-tag management.
• Minimize Out of Stocks: Collaborate closely with Category Managers to effectively manage inventory levels, proactively preventing out-of-stock situations, particularly for perishable and high-demand items.
• Product Knowledge: Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
• Product Knowledge: Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
• In-store Sales: Support in-store sales growth through excellent customer service, well-merchandised displays, and team engagement with promotions and special orders.

SECONDARY ACCOUNTABILITIES:

These accountabilities support the effective completion of the Priority Accountabilities:

• Foster strong communication between Wellness team members, Store Managers, and Category Managers.
• Ensure Wellness reports, credits, transfers, and special orders are managed accurately and on schedule.
• Participate in planning and executing store promotions, end caps, and merchandising changes.
• Ensure daily operational checklists are followed and completed.
• Support continuous improvement in department efficiency, customer experience, and team morale.

QUALIFICATIONS AND ATTRIBUTES:

• Excellent communication, leadership, and interpersonal skills.
• Previous supervisory experience in retail, ideally in wellness or natural products.
• Education or significant experience in nutrition, herbology, homeopathy, or related natural health fields.
• Intermediate computer and database skills; familiarity with inventory systems is an asset.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Food Handling Safety certification is an asset.

TIME REQUIREMENTS:

• Full-time hourly position.
• Flexible working availability, including days, evenings, weekends, and shift coverage as needed.
• Entitled to a 30-minute unpaid meal break for shifts longer than 5 consecutive hours.

BASIC PHYSICAL REQUIREMENTS:

• Stand for extended periods of time.
• Walk, bend, twist, reach above and below shoulders.
• Use mops, brooms, cleaning supplies, carts, pallet jack, computers, and printers.
• Use ladders up to 12 feet in height.
• This role may include lifting items up to 50 lbs. Teamwork and tools, such as carts, are available to support these tasks.
• Exposure to extreme temperatures (coolers, freezers, outdoors).

TACTICAL RESPONSIBILITIES:

These are the processes that the team member is responsible for executing:

• Oversee receiving, verification, and timely shelving of Wellness shipments.
• Ensure proper rotation of products, tagging accuracy, and prompt resolution of damaged or mis-shipped goods.
• Manage and follow up on customer special orders, including communication of delays and status updates.
• Ensure regular completion of reports including OOS (Out of Stock), Unreceived, Negative Inventory, and Discard Reports.
• Oversee inventory accuracy, including backstock management and database updates.
• Maintain clean, organized, and safe workspaces including wellness coolers, shelves, backstock rooms, and service areas.
• Contribute to and lead L10 meetings, to-do lists, and issue tracking as part of Amaranth’s Traction/EOS process.

These are the outcomes the team member is accountable for, as outlined in the accountability chart. These outcomes include:

• Lead, Manage, and Hold Accountable (LMA): Provide clear guidance, leadership, and feedback to grocery team members, ensuring accountability and high performance.
• Quality Control: Maintain consistent quality standards throughout the Grocery Department, including proper product rotation, accurate pricing, and shelf-tag management.
• Minimize Out of Stocks: Collaborate closely with Category Managers to effectively manage inventory levels, proactively preventing out-of-stock situations, particularly for perishable and high-demand items.
• Product Knowledge: Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
• Product Knowledge: Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.
• In-store Sales: Support in-store sales growth through excellent customer service, well-merchandised displays, and team engagement with promotions and special orders