Job Duties :
1. Plan and organise wellness & recreational tours for visitors. Prepare itinerary, plan activities, manage bookings etc.
2. Managing wellness facilities and services, ensuring their smooth operation and exceptional quality.
3. Developing and implementing innovative wellness programs for tourists to enhance their overall experience.
4. Manage bookings, plan tours for various nationalities
5. Collaborating with various stakeholders to create partnerships and promote wellness tourism in New Zealand.
6. Ensuring compliance with industry regulations and standards to maintain a high level of professionalism.
7. Maintain efficient coordination of services which ensures smooth transition between activities, maximizing guest satisfaction.
8. Maintain high level of customer service, addressing any concerns promptly and professionally
9. Well-managed facilities create a positive and welcoming environment for tourists seeking relaxation and rejuvenation
Essential skills and qualities needed to excel as a NZ manager in wellness tourism
1. Leadership: As a manager in wellness tourism, you must possess strong leadership skills to inspire and motivate their teams.
2. Business acumen: Demonstrate a solid understanding of the wellness tourism industry, including trends, market dynamics, and competitive analysis.
3. Customer focus: Must prioritize exceptional customer service and strive to exceed guest expectations.
4. Problem-solving: Should be adept at identifying and resolving issues that may arise to ensure a seamless wellness tourism experience for guests.
5. Strong interpersonal skills: You must excel in building relationships with guests, employees, and industry stakeholders.
6. Marketing and sales expertise: You should possess knowledge of effective marketing strategies to target and attract the wellness tourism market.
7. Financial management: You must be competent in budgeting, cost control, and revenue management to ensure profitability.
8. Innovation and creativity: You should display a creative mindset to develop unique wellness programs and experiences that set their establishment apart.
9. Environmental and cultural awareness: Must understand and respect the natural, cultural, and heritage aspects of NZ’s wellness tourism destinations.
10.Sustainability mindset: Must prioritize sustainable practices and eco-friendly initiatives to preserve the environment and attract eco-conscious travelers.
11.Adaptability: Should be flexible and able to adapt to evolving industry trends, guest preferences, and market demands.
12.Strong communication skills: Effective communication is essential for coordinating with staff, conveying the wellness tourism brand’s message, and resolving guest concerns.
13.Teamwork: Foster a collaborative work environment and encourage team members to work cohesively towards shared goals.

Please refer the Job description for details