ABOUT HANDSHAKE

Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million students, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling—from first internships to full-time roles, freelance work to gig work, and beyond.
Founded in 2014, we’ve built the most trusted platform for early talent—owning the college-to-career market and powering nearly every career center. Today we’re building on that foundation to help students and early professionals upskill or reskill for the future.

Now’s a great time to join Handshake. Here’s why:

• Category Leader: Over 92% coverage across US universities & 77% of total US university student population.
• Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs.
• World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.
• Capitalized & Scaling: $434M raised with a $175M+ run rate.

DESIRED CAPABILITIES

• Languages: Fluent in German and English (spoken and written).
• Hands-on mentality: A proactive self-starter who dives into the product to find solutions rather than waiting for direction.
• Empathy + Detail Orientation: Able to support customers with patience and care, while maintaining high accuracy in problem-solving.
• Analytical skills: Strong problem-solving ability, with a knack for understanding complex product functionality.
• Time management: Able to prioritise effectively, especially during busy periods with competing requests.
• Collaboration: Comfortable working with international teams and communicating across different functions.
• Adaptability: Thrives in fast-changing environments and remains calm under pressure.

ABOUT THE ROLE

As a Working Student in Customer Success, you will play a crucial role in supporting our European Success team, with a strong focus on the growth of our German market. You’ll work directly with our customers, universities, employers, and students - helping them succeed with the Handshake platform. This role is hands-on: you’ll be joining us during our busiest season (Back to School), so we’re looking for someone who thrives in fast-paced environments, learns quickly, and takes ownership of tasks with confidence.
Your work will directly contribute to delivering an exceptional experience for our partners and strengthening Handshake’s presence in Germany.

WHY YOU’LL LOVE THIS ROLE

• A chance to make a real impact on the growth of Handshake in the German market.
• Hands-on experience working directly with universities, employers, and students.
• Exposure to a global Customer Success team and cross-functional collaboration.
• An inclusive, mission-driven culture where your contributions are valued.