Job Summary: The General Manager leads, directs, and manages the entire Marina operation including boat yard, services, and ship store. This is a key role and he/she sets the tone for the entire team and leads by example by consistently living by Integra’s core values and principles.
In addition, the General Manager is highly responsible for many facets and possesses specialized knowledge and experience to manage complex multi-revenue operations: budgets, revenue generation, guest experience, administrative services, reservations system management, safety /environmental regulations, retail operations, employee relations, hiring/selecting, training, boat service maintenance, community outreach, short- & long-range planning. The General Manager reports to the Director of Marina Operations but will report indirectly to the Chief of Marina Operations, and to the Owners/Principals.

EDUCATION AND EXPERIENCE:

• 4-year degree required in business management or related field/Combination of experience and education.
• At least 5 years of Marina industry experience.
• At least 7 years of management experience.
• Highly recommended as being qualified as a Certified Marina Manager (CMM) and a graduate of the Intermediate/Advanced Marina Management courses.

REQUIRED SKILLS/ABILITIES:

• Must possess a valid DL and current auto insurance; must pass insurance DMV clearance
• Thorough knowledge of general boat handling, mooring and docking practices applicable to the operation and use of Marina facilities.
• Must have Wet and dry Marina experience.
• Excellent working knowledge of boat operations and proven management background required.
• Excellent guest relations/customer service skills
• Strong business acumen skills.
• Must have working knowledge of POS systems such as MOLO, Dockwa or MarinaGo or other similar point of sales systems.
• Strong working knowledge of Office Suite software such as Word, Outlook, Excel
• Strong oral/written communication skills
• Able to quickly problem solve
• Analytical skills
• Conflict Resolution Skills

PHYSICAL REQUIREMENTS:

• Work is primarily done outdoors in unpredictable weather conditions.
• Work requires a fair amount of walking, standing, stooping or bending.
• Up to 25%- 30% of the work is done within an office environment using office equipment: laptop/PC, printer, fax/copier.
• May occasionally lift up to 50 lbs.

Leadership:

• Leads, motivates, and directs the team to ensure that they fulfill the company’s principles, goals and objectives.
• Lead day-to-day operations and management of the business.
• Lead and motivate the team to deliver superior guest services in all facets of operations.
• Ensure high quality standards are being followed: guest service, cleanliness, organization, and administrative services.
• Use conflict resolution to problem solve issues as they arise.
• Adheres to all company policies and procedures.
• Escalate any issues on CapEx Capital improvement projects

Workforce Planning /Labor Management:

• Hires and trains new staff.
• Plans and maintain Marina teamwork schedules, cross train, and delegate duties.
• Ensures proper training and scheduling for the Marina to function safely, efficiently and cost effectively. Always ensuring adequate management coverage.
• Apply proper labor management controls to control payroll costs. Follows proper payroll procedures.
• Reviews and approves staff schedule; may direct another manager to create the Team schedule.
• Handles approvals of PTO and other absences in accordance to company policy and procedures

Team Development/Employee Relations:

• Inspect and follow up quantity and quality of work done by all Employees.
• Conduct informal and formal performance reviews.
• Celebrate and recognize team members often and ensure a positive work environment.
• Provides close follow-up on training effectiveness and on delegated tasks.
• Ensures that team is anticipating, exceeding, and delivering superior guest service.

Budget /Financial:

• Responsible for overall P&L to meet or exceed budget expectations for the entire Marina operations.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Reviews daily reports: reservations and sales , A/R for delinquent/collections.
• Follow up on A/R and works with accounting to ensure proper collection of payment.
• Responsible for fuel pricing and reordering; and checks daily fuel sales
• Provides input on planning and budget as directed.
• Ensures all Team members have punched in/out or designates this task to another manager.
• Prepares and reviews payroll in a timely manner.
• Provides supervision and direction to the Marina Ship’s Store, including maintenance of proper inventories of Marina merchandise, bait, fuel, ice and beverages.
• Meets or exceeds retail budgets.
• Oversee the direct administrative activities of the marina operations.
• Set prices or credit terms for goods or services, based on forecasts of customer demand.
• Fully responsible for safe handling of cash/credit cards, and for collection of all services rendered.

Marketing:

• Develops and cultivates positive relationships with the boating community and neighboring business/residents relating in a business-like manner in Marina policy matters.
• Stimulates boating interest by promoting tournaments, boating and special events.
• Maximizes slip and rack rental occupancy and ensures that rental space is most effectively utilized.
• Coordinate, as directed, the Marine Service shop activity to maximize profits while causing service availability to be well received by the Marina boaters.

Safety Operations/Maintenance:

• Responsible for proper open/close of Marina, maintain proper staffing to operate efficiently.
• Implement or oversee environmental management or sustainability programs addressing marine, ocean environment.
• Enforce Marina Rules and Regulations.
• Responsible for maintenance of all Marina equipment.
• Establish high standards of cleanliness, plant maintenance and professional service to Tenants, and enforce the same through equally high standards of Employee conduct and performance.
• Conduct Safety Meetings.
• Ensure injury /incident reporting is done immediately; report any accidents/incidents timely and proactive to reduce liabilities and risks to owners, tenants, guests and team members.
• Responsible for Marina Security

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.