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WFM Team Lead (Makati) | Onsite at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Scheduling, Forecasting, Data Analysis, Microsoft Excel, Team Leadership, Problem Solving, Organizational Skills, BPO Operations

Industry

Staffing and Recruiting

Description

Availability: Must be amenable to start ASAP Responsibilities: Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity. Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges. Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency. Requirements: At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success. With at least a college level education Exceptional analytical, organizational, and problem-solving capabilities Highly proficient in scheduling software and Microsoft Excel to streamline processes Willingness and ability to work onsite in Makati with flexible working hours Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting

Responsibilities

Lead the Workforce Management team to ensure accurate forecasting, efficient scheduling, and maximized agent productivity. Partner with HR and operations to manage staffing demands and utilize data analysis to improve operational efficiency.