Our team is currently seeking reinforcement as a

• Ensure team tasks and deliverables are performed accurately and in a timely manner

• Establish performance objectives for all resources

• Recommend, implement and ensure that processes being utilized follow industry best practices
• Conduct impact and trend analysis to recommend solutions that drive cost effective strategies
• Coordinate and align with Operations & WFM Leadership on scope, processes and guidelines
• Work with Customer on initiatives to support new business growth
• Guarantee proper escalation paths are followed
• Develop WFM staff on functional area of expertise