Whatever Whenever Agent (Guest Service Agent) at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Santa Eulària des Riu, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Luxury Service Standards, Multilingual Communication, Reservation Management, Concierge Services, Conflict Resolution, Interdepartmental Coordination, Administrative Support, Customer Experience, Phone Etiquette

Industry

Hospitality

Description

ABOUT THE PROPERTY W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites. Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine. Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency. ABOUT THE BRAND W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. POSITION SUMMARY * Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times. * Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience. * Handle all internal and external phone calls, guest and Talent calls alike, log all calls in Empower/GXP, and act as a dispatch to facilitate guest requests, including wake up calls, in room dining, housekeeping and maintenance, * Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions. * Execute availability check, reservations, room moves, profile information, special requests and Marriott Bonvoy information. * Maintain accuracy of guest profiles in GXP. * Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day. * Be creative in personalizing rooms decorations according to special occasion. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities * Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. * Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. * Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. * At occasions may assists in processing guest check-ins, check-outs, room assignments, and room change/late check-out requests. Coordinate with Housekeeping to track room status and guest concerns. PREFERRED QUALIFICATIONS Language: Spanish and English Education: High school diploma or G.E.D. equivalent. Related Work Experience: Previous Hotel Experience Preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Deliver personalized luxury guest services in compliance with LQA standards and manage all guest requests and communications. Coordinate with hotel departments to facilitate seamless arrivals, room assignments, and local area recommendations.