ADDITIONAL INFORMATION

Job Number25073250
Job CategoryRooms & Guest Services Operations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

• Manages day-to-day operations, ensuring quality and standards meet the expectations of guests;
• Handle complaints, settle disputes, and resolve grievances and conflicts;
• Drive GXP/Digital Experience Performance;
• Executes and adapts W Hotels BSA through HIDs (SOPs), frequent training, and audits;
• Montiors GXP/CEC time sensitive cases prior to escalation;
• Oversees the financial aspects of the department including labour management, procurement, and payroll;
• Provides guest service that goes above and beyond for guest satisfaction and loyalty;
• Models the Whatever/Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback, and individual coaching;
• Encourages and builds mutual trust, respect, and corporation amongst the team