Job description

WHITE GLOVE FURNITURE DELIVERY & INSTALLATION ASSISTANT

If you love interacting with people and you’re looking for a great home/work balance, then look no further…
We’re currently looking to recruit a White Glove Delivery and Installation Team member, delivering a wide range of furniture items to our customer’s homes in and around the Essex and Suffolk areas. This role includes driving vehicles up to 3.5T
Hatfields is a well-respected, family run premium furniture store with a well-earned reputation for exceptional service delivered by exceptional people. Our delivery service is a vital part of this and is often the part of the experience that customers remember! We offer a white glove delivery service and treat every home like it was our own.
This is a position where no two days are the same, so if you enjoy delivering great customer service in a varied role this could be the position for you.

REQUIREMENTS:

• No furniture delivery experience required as full training will be provided.
• Face to face customer service experience desirable.
• A willingness to learn all aspects of home deliveries.
• A can do attitude with a keen eye for detail.
• Excellent written and verbal skills.
• Good local knowledge an advantage.
• Full UK Driving Licence.
• Due to the nature of the products we sell, the ability to lift and a good level of fitness is required.
  This is a full time position working 35 hours per week, the successful candidate will be expected to work additional hours when the demands of the business require.

• Delivering great customer service to our customers.
• First class attention to detail in carrying out deliveries and installation in our customer’s homes.
• Polite helpful interaction with customers – Going that extra mile.
• Follow, instruction’s, given by the Team leader when delivering to customer’s homes.
• Treating every home with the upmost respect.
• Effective loading and unloading of the delivery vehicle. Training provided.
• Careful handling and effective protection of products to minimise potential damage.
• To assist in the warehouse when required. Training will be provided.
• To ensure a safe working environment in accordance with Health & Safety policies.
• Take responsibility for the presentation and cleanliness of the delivery vehicle.