WHOLESALE ACCOUNT MANAGER

OddBalls is a vibrant and innovative company specialising in unique and bespoke products, including underwear, socks, bobble hats, and supporting accessories. With a strong presence in the market, We are looking for a dynamic and commercially driven Wholesale Account Manager to take ownership of our growing wholesale portfolio.
You’ll play a key role in managing and expanding relationships with a range of partners – from Premier League clubs such as Newcastle United and Tottenham Hotspur, to national high-street retailers like Next, leading ecommerce platforms like Fanatics, and independent outlets.
In this fast-paced, hands-on role, you’ll be the primary point of contact for wholesale partners. Your responsibilities will span order processing and tracking, upselling, enhancing point-of-sale performance (both in-store and online), and driving overall commercial success.
This role demands strong relationship-building skills, attention to detail, and a sharp commercial mindset to help maximize opportunities across all accounts.
About the Company  
OddBalls is one of the UK’s most vibrant and distinctive underwear brands, offering high quality underwear and associated products via its online marketplace and is currently one of the fastest growing e-com brands in the Northeast.  
With over 300 sleek underwear designs, cutting-edge sportswear, and accessories that turn heads, we’re the go-to brand for those who appreciate quality and style. But it’s not just about looking sharp; it’s about doing good too. We now donate to, support and make underwear for some brilliant charities – and have donated over £1 million since 2014.
In the sports arena, we’ve forged partnerships with the heavyweights - The British & Irish Lions, England Rugby, Team GB, WRU, RFU and the ECB along with a lineup of top-tier teams. We play hard, and we win big. 

The successful candidates’ Skills & Qualifications

• 2-3 years proven experience in account management, wholesale, or B2B sales – ideally in apparel, retail or a fast-moving consumer brand.
• A customer-first mindset with the ability to manage multiple stakeholders.
• Proven experience in sales and account management, preferably within the sports or apparel industry.
• Excellent communication, negotiation and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Analytical skills for performance metrics and market research.
• A proactive, self-motivated approach to sales and problem-solving.
• The ability to make strategic decisions under pressure.
• An understanding of the sports market is highly desirable.
• Experience with bespoke and stock product sales is advantageous.
• Goal-oriented with a focus on achieving targets and exceeding expectations.
• High level of professionalism and integrity.
• Ability to work collaboratively and cross-functionally.
• Adaptable to changing business environments and customer needs

• Manage day-to-day relationships with wholesale partners, acting as the primary point of contact.
• Process and track wholesale orders from placement to delivery, ensuring accuracy and excellent service.
• Identify and action upsell opportunities to increase account value.
• Collaborate with partners to enhance Point of Sale (POS), both in-store and online, to strengthen brand visibility and sales.
• Monitor and report on wholesale account performance, identifying trends and areas for improvement.
• Work closely with internal teams (design, production, logistics) to ensure smooth coordination and fulfilment.
• Support with the onboarding of new wholesale partners and build scalable processes for growth.
• Provide input into forecasting and planning cycles based on account insights.
• Attend partner meetings, events or trade shows as needed to strengthen relationships and promote the brand.

The successful candidates’ Skills & Qualifications

• 2-3 years proven experience in account management, wholesale, or B2B sales – ideally in apparel, retail or a fast-moving consumer brand.
• A customer-first mindset with the ability to manage multiple stakeholders.
• Proven experience in sales and account management, preferably within the sports or apparel industry.
• Excellent communication, negotiation and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Analytical skills for performance metrics and market research.
• A proactive, self-motivated approach to sales and problem-solving.
• The ability to make strategic decisions under pressure.
• An understanding of the sports market is highly desirable.
• Experience with bespoke and stock product sales is advantageous.
• Goal-oriented with a focus on achieving targets and exceeding expectations.
• High level of professionalism and integrity.
• Ability to work collaboratively and cross-functionally.
• Adaptable to changing business environments and customer needs.

Our Values 
Smile: OddBalls and smiling go hand-in-hand the perfect combination for a great working environment. 
Family: We support each other to achieve their professional goals and include everyone. 
Quality: We pride ourselves on the quality of our products and customer service. Join our league of dedicated professionals who are committed to excellence and innovation. 
Cause: We raise awareness and money for charities in our own unique way to give back to the communities. 
Equality Policy 
OddBalls is an equal opportunities employer and actively supports Human Rights, and all Equality legislation. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. 

Salary and Benefits 

• Salary £35k to £40k per annum dependent upon experience and competitive commission structure based on performance.
• 24 Days annual leave plus bank holidays.

OddBalls understands the importance of a balanced and fulfilling work life. That’s why we offer a hybrid working model, allowing you to enjoy the flexibility of working from home one day per week.
Our commitment to work-life balance extends further with our “Early Finish Friday” policy, providing you with the opportunity to start your weekend early. 
In addition to these flexible work arrangements, we believe in recognising and rewarding our team. Enjoy discounted products from our range, adding an extra perk to your overall package. 
We also offer Biannual social/culture events, free onsite parking, cycle to work scheme, and an abundance of learning and development opportunities. Without forgetting the free monthly underwear and socks that every employee receives!
Place of Work 
This role is based at our office on the Tyne Tunnel Trading Estate in North Shields. 
Hybrid 1 day per week from home
Working Hours 
Full time, 37.5 hours per week 
· 8.30 a.m. – 5.00 p.m. Monday – Thursday 
· 8.30 a.m. – 2.00 p.m. Fridays 
Recruitment & Interviews 
We want everyone to feel supported and able to perform at their best when they join us for an interview. Please let us know if you require any reasonable adjustments to help make your recruitment experience with us more comfortable.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: In perso