Wholesale Account Manager Team Lead at Spring EQ LLC

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

80000.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Processing, Pipeline Management, Coaching, Mentoring, Performance Evaluation, Escalation Resolution, Process Improvement, Compliance, Conventional Loans, Wholesale Mortgage, Problem-Solving, Collaboration, Account Management, Team Leadership

Industry

Financial Services

Description

Overview Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com. At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to Be kind and treat all people – teammates, customers, and vendors – with respect and consideration Be adaptable and embrace change Be accountable and take responsibility and deliver the effort to fully complete the task Be better and strive for continuous improvement in ourselves, our team, and the company for our customers Be part of the solution and solve problems, find the answers, and collaborate Work hard, have fun, and get things done Spring EQ is seeking a full‑time, experienced Wholesale Account Manager Team Lead to support our fast‑growing Wholesale Mortgage Division. This role serves as a subject matter expert for the wholesale processing team and plays a critical part in ensuring loans move efficiently from submission to closing within the broker-driven channel. The ideal candidate will provide day‑to‑day guidance to Wholesale Account Managers/Processors, support broker pipeline management, and act as an escalation point for system, loan-level, and process challenges. This individual will help drive operational excellence through coaching, problem-solving, and process optimization tailored to wholesale workflows. Responsibilities Serve as the primary support resource for the team of Wholesale Account Managers/Processors Coach, mentor, and develop processors to ensure high‑quality broker submissions and efficient loan movement Monitor and evaluate processor performance, providing feedback and support as needed Oversee and balance processor pipelines to maintain service level expectations with broker partners Step in to assist with loan files during high-volume periods or when processors are unavailable Partner cross‑functionally with Wholesale Sales, Underwriting, and Closing teams to resolve escalations and support broker needs Identify and communicate opportunities for process improvements within the wholesale workflow Conduct spot‑checks of loan files to ensure clean submissions and compliance with wholesale standards Maintain a small personal pipeline (5–10 loans) to stay current with systems, processes, and broker expectations Perform additional responsibilities as needed to support the wholesale operations team Qualifications Minimum 5 years of experience in the mortgage industry, with at least 3 years of loan processing experience Wholesale mortgage experience strongly preferred Minimum 2 years of leadership or team lead experience is a plus Strong working knowledge of mortgage compliance regulations and wholesale-specific loan flow Experience processing Conventional loans Self‑starter mentality with the ability to navigate open‑ended challenges and support broker partners Demonstrated ability to foster innovation and continuous improvement within fast‑paced, high‑volume environments Ability to collaborate effectively with remote team members while also working independently Strong sense of urgency and the ability to thrive in a deadline-driven wholesale setting Commitment to personal excellence, integrity, and accountability—consistent with Spring EQ’s core values Healthy work-life balance. We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively. Compensation $70,000-$80,000 yearly plus incentive Benefits 401k Company Match Annual Charitable Matching Gift Program Commuter Benefits Company Holidays Credit Union Membership Dental Insurance Dependent Care Plan Disability Insurance Employee Assistance Program Life Insurance Medical Insurance Paid Time Off Plan Vision Insurance Weekly Non-Management Dinner Benefit Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact recruiting@springeq.com

Responsibilities

This role serves as a subject matter expert for the wholesale processing team, ensuring loans move efficiently from submission to closing within the broker-driven channel. Responsibilities include coaching and mentoring Wholesale Account Managers/Processors, overseeing pipeline balance, and acting as an escalation point for various challenges.