Wholesale Beauty Confidant at CHANEL

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience Creation, Brand Ambassadorship, Sales Target Achievement, Omni-channel Experience, Client Relationship Building, Visual Merchandising Adherence, Operational Knowledge, Teamwork, Interpersonal Skills, Empathy, Problem-Solving, Digital Trend Awareness, Makeup Skills, Storytelling, Performance-Driven, Self-Learning

Industry

Retail Luxury Goods and Jewelry

Description

In line with the F&B vision and mission, the Beauty Confidant creates a unique and memorable experience for each client, at every moment and at every point of sales in İstanbul. Combining a business orientation and a passion for the client, the Beauty Confidant is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market. KEY RESPONSIBILITIES CHANEL Ambassador: the Beauty Confidant embodies the values of the Brand. CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team. Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning. Respects the uniform and grooming guidelines at all times. Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines. Experience creator: the Beauty Confidant surpasses client expectations. Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships with clients. Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them. Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations. Business driver: the Beauty Confidant is performance-minded in order to achieve our objectives. Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business Contributes to building the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate. Has appropriate knowledge of operations to ensure the smooth running of the business, and reports to the FB Area Manager. Team player: the Beauty Confidant acts interdependently and demonstrates team spirit Has a positive attitude, communicates with the team and the manager on a regular basis, and has a sense of ethics and integrity. Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences Shares best practices with the team, is proactive and contributes to nourishing the collective knowledge and skills. EXPERIENCE AND QUALIFICATION Eagerness and willingness to take care of the client; retail experience is a plus. You have a post-graduate degree and experience of a minimum of 3 years in a sales position in a retail environment, luxury experience would be an advantage. Selling skills and performance-driven Knowledge of operations Technology savvy and digital trend awareness English is mandatory Makeup skills SOFT SKILLS Interpersonal skills, ability to establish an emotional connection and build a relationship Empathy and listening skills Generosity and "art of caring" Curiosity, openness, and eagerness to learn Problem-solving and ability to deal with complexity and change Self-awareness, self-confidence Enthusiasm, energy, and motivation Storytelling and ability to engage and inspire Team spirit, ethics, and integrity Positive body language At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Responsibilities

The Beauty Confidant is responsible for embodying the brand values, sharing brand knowledge, and creating a unique, personalized experience for every client across all points of sale. This role also involves driving business performance by achieving sales targets and retaining/recruiting clients.