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established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.
The Wholesale Customer Service Associate, reporting directly to a Wholesale Customer Service Supervisor, is dedicated to upholding Wolverine Worldwide Vision & Values. This role involves effectively communicating with wholesale customers to support partnerships, understanding and addressing their needs, gaining respect and trust, and assisting in their business growth.

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Diploma or equivalent. Post secondary education may be preferred.
• 1-2 years’ experience in Customer Service principles and practices.
• Familiarity with order and warehouse processing systems, SAP knowledge a plus.
• Strong written and verbal communication skills to effectively interact with customers and team members.
• Strong problem-solving skills to address and resolve customer issues promptly.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite including Outlook and Teams.

• Efficiently manage order processing, including order entry, modifications, tracking, fulfillment and return authorizations to meet wholesale customer needs and expectations.
• Utilize sound judgment when making decisions to address customer needs and resolve issues, ensuring adherence to company policies and procedures.
• Resolve wholesale customer inquiries, complaints and issues in a timely and professional manner, ensuring a positive customer experience.
• Develop and maintain a thorough understanding of the Company’s products and services to effectively assist wholesale customers and provide accurate information.
• Build and maintain strong relationships with customers, brand partners, Vendor Compliance and Distribution Centers.
• Maintain and update Account and Brand profiles and procedures to ensure accurate and up to date information.
• Utilize reporting tools to analyze customer data, identify trends, and make recommendations for effectively managing orders and operations.
• Collaborate with team members and other departments to ensure a cohesive approach to customer service and problem-solving.
• Perform duties consistent with the company’s AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.