Wholesale Customer Service Representative I at Sullivan Tire & Auto Service

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

23.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Data Entry, Administrative Tasks, Coordination, Phone Skills, Conflict Resolution, Multi-tasking, Detail-oriented, Verbal Communication, Microsoft Office, Inventory Management Database

Industry

Vehicle Repair and Maintenance

Description

Description *This role is full-time, in person at our Worcester, MA location* Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Rep to join our team at our Worcester, MA location. In this role, you will support sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. You will work closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures. *This role does require Saturday availability (7am-1pm)* Responsibilities: Provide customer service and support to our internal and wholesale customers via telephone Supply customers with current product information, quotations and inventory to fulfill orders Accurately and efficiently process orders for internal and wholesale customers for the purchase of tires, parts and service Perform data entry and administrative tasks accurately and in a timely manner Coordinate deliveries with shipping departments Assume additional responsibilities as requested Requirements Education/Experience: Minimum of a high school diploma with two years of customer service experience Tire and automotive service industry experience preferred Valid Driver's License and clean driving record Skills/Knowledge: Excellent phone skills with the ability to offer highest quality of customer service Customer Service attitude Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database Strong verbal communication skills Conflict resolution skills Multi-tasks Detailed-oriented Proven ability to work independently as well as part of a team Benefits: Health Insurance- including Medical, Vision, and Dental Life and Disability Insurance Paid Holidays, Personal Time, and Vacation Time Discounted Services Employee Owned! ESOP - Employee Stock Ownership Plan Flexible Spending 401(k) with Company Match EEO STATEMENTSullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!

Responsibilities

This role involves supporting sales efforts by providing customer service and order fulfillment to internal and wholesale customers via telephone, supplying product information, and processing orders for tires, parts, and service. Responsibilities also include performing data entry, administrative tasks, and coordinating deliveries with shipping departments.