Wholesale Operations Support Administrator (Customer Service) at Michael Kors

Venlo, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Excel, IT Systems, Supply Chain, Sales, Finance, Problem Solving, Collaboration, Attention to Detail, Order Management, Partnership Development, Issue Resolution, Report Generation, Language Skills

Industry

Retail Apparel and Fashion

Description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — “I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.” - MICHAEL KORS - We have an exciting opportunity for a Wholesale Operations Support Administrator (Customer Service) What You’ll Do: Communicate with Wholesale Operations Support Team, Account Executives/Agents and Accountancy and the customer; Evaluate customer claims and communicate the results back to the customer; Issue credit notes and other financial documents independently; Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and in coordination with the Wholesale Operations Support Representative; Enter, manage and release orders, reorders and swaps in coordination with the Wholesale Operations Support Representative; Data entry and update of Customer Master data in coordination with the Wholesale Operations Support Representative; Develop and maintain good partnership with customer’s contacts; Act promptly to notify and solve issues; Become confident with the company system database and IT tools; Support Wholesale Operations Support Team, Account Executives/Agents and Accountancy with regular and accurate data to keep control of customers; Improve knowledge of the IT systems to increase quality of reports on shipments, claims and orders You’ll Need to Have: College Degree; Computer Literate with good skills in Excel and other IT systems; Knowledge of the English Language (verbal and written); German, Spanish, Italian or French is a plus Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations is a plus. We’d Love to See: Collaboration Communication Drive results Entrepreneurial Functional skills MK Perks: Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer – Cross-brand Discount Exclusive Employee Sales Paid Parental Leave Generous Holiday Schedule and Vacation Days Summer Fridays Internal mobility across Capri Brands (Michael Kors, Jimmy Choo) Hybrid working (3 days a week in the office) Thrive Wellness Program LifeWorks Employee Assistance Program #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences 25 days plus 4 MK days holidays Pension Contribution Transport reimbursement Health Insurance and Protection Income offered To know more about working at Michael Kors, click here! At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. — At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.

Responsibilities

The Wholesale Operations Support Administrator will communicate with various teams and customers, evaluate claims, issue credit notes, and manage orders. They will also maintain customer data and develop partnerships with customer contacts.