Wholesale Partner Support Manager at Longbridge Financial

Paramus, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

75000.0

Posted On

29 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Training Delivery, Daily Coaching, Issue Resolution, Loan-Level Challenges, Partner Inquiries, Escalation Management, Reverse Mortgage Products, Underwriting Guidelines, Process Improvement, Documentation Maintenance, Partner Portal Management, Analytical Capabilities, Problem-Solving, Communication Skills, Customer Service Orientation

Industry

Financial Services

Description

Company Description At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity. As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined. And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way. But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins. Why Longbridge? At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team: Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do. A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.” Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers. If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together! Job Description The Wholesale Partner Support Manager plays a key role in supporting the Wholesale Sales Partner Support team by delivering ongoing training, daily coaching, and hands-on guidance. This role ensures team members have the knowledge, resources, and leadership needed to resolve issues effectively and provide high-quality support to our partners. The primary objective of the Partner Support Manager is to strengthen the overall expertise of the Partner Support team while providing clear direction, structured development, and appropriate management. By fostering a knowledgeable, confident, and well-supported team, this role helps enhance partner satisfaction and contributes to the long-term success of the wholesale sales organization. Primary Job Duties: Oversee and provide leadership to the Partner Support team, ensuring effective performance and alignment with department goals. Develop and deliver continuous training programs to strengthen the team’s product knowledge, process proficiency, and overall expertise. Offer day-to-day guidance by assisting the team in resolving loan-level challenges, addressing partner inquiries, and managing escalation issues. Join partner-facing calls as necessary to provide clarification, resolve concerns, and support relationship-building efforts. Review escalated files from a strategic, high-level perspective and collaborate with Operations Management to craft effective, innovative solutions. Create, update, and maintain tools, resources, and documentation for the Sales team, including materials housed on the Partner Portal. Assist the Director of Wholesale Sales Operations with special projects, operational initiatives, and process-improvement efforts as needed. Qualifications Required Experience: Minimum of 10 years of experience in the reverse mortgage industry, with a strong background in partner support and/or processing. Proficiency with ReverseVision, QuantumReverse, Comergence, Figure, and ICE platforms, with the ability to quickly adapt to new software tools. Advanced understanding of reverse mortgage products, underwriting guidelines, and industry standards. Exceptional attention to detail and strong organizational skills. Ability to perform effectively in a fast-paced, high-demand work environment. Excellent written and verbal communication skills. Strong customer service orientation paired with solid analytical capabilities. Intermediate proficiency in core PC applications, including Word, Excel, and Outlook. Demonstrated problem-solving abilities with a focus on analysis and creative, solution-driven outcomes. Additional Information Working in a growing and dynamic industry Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts 401(k) with company match Paid time off This is an exempt role Target base salary range is 70 - 75K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance. LBF is an EEO/AA/Vet/Disabled Employer Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial. Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.

Responsibilities

The Wholesale Partner Support Manager will oversee and lead the Partner Support team, ensuring effective performance and alignment with goals, while developing and delivering continuous training programs to enhance team expertise. This role involves providing day-to-day guidance for resolving loan-level challenges, managing escalations, and joining partner-facing calls when necessary to support relationship building.