The purpose of this role is to manage and support all Retailers and their associated activity in the Non Household market as part of the wider Wholesale Operational Service Desk (WOSD) team. The WOSD is the single point of contact for all Retailers within the Non Household market. This role will report into the Wholesale Operational Service Desk Manager

• Manage and administer all Retailer requests, enquiries and bi-lateral requests whilst demonstrating excellent customer management skills.
• Take ownership of customer contact where relevant and proactively contact customers and manage their enquiries through to full resolution.
• Ensure all enquiries are responded to consistently within agreed levels of service as defined by the new market, thus reducing the risk of anti-competitive behaviour whilst maintaining a level playing field.

REQUIREMENTS

• Understands the role of Regulators in managing our water businesses.
• Applies basic understanding of industry regulator requirements
• Delivers business process consistently in line with regulatory rules and associated business targets.
• Understand key performance indicators and SLA’s.
• Understand cost aspect of activities and seek to reduce costs wherever possible within their team.

• Manage and administer all Retailer requests, enquiries and bi-lateral requests whilst demonstrating excellent customer management skills.
• Take ownership of customer contact where relevant and proactively contact customers and manage their enquiries through to full resolution.
• Ensure all enquiries are responded to consistently within agreed levels of service as defined by the new market, thus reducing the risk of anti-competitive behaviour whilst maintaining a level playing field