Wholesale & Specialty Customer Support - Co-op Student at Irving Oil

St. John's, Antigua, Antigua and Barbuda -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Time Management, Pressure Handling, Inquisitive Mindset, Presentation Skills, Microsoft Excel, Attention to Detail, Accountability

Industry

Oil and Gas

Description

As a Wholesale & Specialty Customer Support Student, you will support the end-to-end lifecycle of customer orders—from account setup, to invoicing and post-sale support. You’ll gain hands-on experience working with a diverse range of commercial customers and fuel products, while learning how Irving Oil’s supply chain flows from The Refinery to the end user. The Wholesale & Specialty Customer Support team, based at our Home Office, manages account configuration, order corrections, and billing support for commercial customers across Canada, the United States and Ireland (selectively). The team supports the sale of gasoline, diesel, heating oil, kerosene, jet fuel, liquid asphalt, bunker and marine gas oil, supporting everything from ships and airplanes to bulk fuel deliveries. With 11 team members, including counterparts in Pricing & Contract Administration, they collaborate with Sales, Supply Product & Terminals, Inventory Movement Control, Tractor Trailer Operations, and other internal teams to ensure smooth operations and customer satisfaction. Responsibilities: Investigate and resolve post-sale inquiries, including billing corrections and validation of customer claims (volume, pricing, purchase confirmation) Use Salesforce to manage customer interactions and track issue resolution Contribute to a “legacy project” by documenting processes and creating onboarding materials for future students or other projects as needed Maintain and enhance customer experience through responsive communication and process improvements Your Skills: Strong communication and customer service skills Excellent time management and ability to work under pressure in a fast-paced environment Inquisitive mindset with a willingness to ask questions and learn continuously Comfortable presenting ideas and findings to team members and stakeholders Proficiency in Microsoft Excel High attention to detail and accountability Your Experience: Currently enrolled in a Business Administration program Must have completed at least one year of post-secondary education and be returning to school Previous experience in customer support would be considered an asset What We Offer: Professional Development – Student focused learning & development sessions, mentorships and networking events Student Benefits – Housing allowance, co-op fee reimbursement and parking allowance for qualifying candidates. Work Environment – Work in our home office building or our refinery with access to a fitness facility, onsite nurse, and a café Wellness Support – With 24/7 access to our Employee & Family Assistance Program Volunteer and Donation Matching Program – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Job Requirements - Education Join one of Canada's Top 100 Employers! We love to welcome co-op students to Irving Oil and we make it our mission to provide many opportunities for you to learn, grow and meet people. You’ll be invited to fun, social activities as well as opportunities to think through solutions. Here's a glimpse of some of the opportunities you can take part in as a co-op student: Coffee & Connects, our regular networking opportunity Guest speaker series, with a focus on sustainability and diversity & inclusion Tours of our facilities, including our refinery and Irving Blending & Packaging Professional headshot photography sessions Problem solving in a Student Hackathon workshop Opportunities to connect with our leadership Have a question? Q. What documents do I need to include in my application? A. Your cover letter, resume, and transcript are required as part of your application. Q. Can I apply for multiple positions? A. Yes! Students are encouraged to apply to roles that interest them. Q. Who can I reach out to questions? A. recruitment@irvingoil.com Q. If I am required to relocate to Saint John for the job, is there financial assistance? A. Co-op students who are required to relocate for a coop position may be eligible for financial assistance. Please reach out to recruitment@irvingoil.com to determine your eligibility for financial assistance. Welcome to Saint John! Check us out Who we are As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For nearly 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

Responsibilities

Support the end-to-end lifecycle of customer orders, including account setup, invoicing, and post-sale support. Investigate and resolve post-sale inquiries while maintaining customer satisfaction.