Wide Area Network and Cloud Engineer

at  The Travelers Indemnity Company

WHAT IS THE OPPORTUNITY?

We are seeking a highly skilled and motivated Consulting Technology Engineer specializing in design, deployment, maintenance and support of Travelers’ Wide Area Networks to join our network team in Redhill, Surrey.
As a consulting technology engineer, you will be responsible for managing network connectivity services for Travelers’ Wide Area Network backbone, SD-WAN environment, offshore and onshore field offices, cloud network infrastructure, inter-business and cloud exchange colocation connections and on prem workloads in UK & North America based data centers. Responsibility of the position will require the ability to design, configure, deploy, test, troubleshoot and maintain the network components with a focus on code-based management to support connectivity requirements for 30,000+ employees and business partners, deliver enhancements, support a cloud network foundation and provide hands on support in local UK-based data centers or offices as needed.
Operating as a Team Lead, under limited supervision, you will demonstrate a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and participates in the design and development of network topology, routing, switching and security solutions. Strong ability to multi-task in an environment of constantly changing priorities.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a New Joiner Referral Bonus per the Travelers Employee Referral Programme. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do?

• Responsible for designing, engineering, analysis, configuration, and troubleshooting of the company’s WAN, cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SD-WAN solution, WAN protocols, and dynamic routing.
• Design and implement network solutions in any of the following network environments to support a wide variety of business applications: Cloud VPNs, Global Wide Area Network, High Speed Core Network, Data Center fabric, Remote/Campus/Offshore offices, Internet/DMZ, Business to Business connections
• Maintain quality and reliability of our network service availability while developing innovative ways to manage the infrastructure and deliver network services with infrastructure as code principles
• Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
• Provide smart-hands support for local network issues in and around London with periodic travel to UK field offices
• Provide third level support with troubleshooting issues affecting our network
• Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
• Collaborate with peers to proactively identify potential issues and areas of improvement in existing network environment
• Work with application areas and lines of business to provide technology solutions to support the business
• Gaining industry experience and exposure to seed new ideas with respect to the company’s best interests
• Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
• Maintain detailed documentation for IT infrastructure
• Present findings, updates and recommendations to all levels of management, up to and including C level executives
• Ability to multi-task, prioritize work and manage projects within established budget objectives and customer priorities
• Ensure that industry best practices and methodologies are applied to design, deployment and operations of network infrastructure
• Responsible for establishing and managing to established quality control and security protocols
• Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Drive the execution of departmental and corporate programs.
• Leverage infrastructure technology to develop and/or redesign technology solutions.
• Build, leverage, and maintain effective alliances across technical and business community.
• Interact with customers to achieve efficient, effective results.
• Multi-task, align to business priorities and production availability requirements.
• Perform as a technical expert within the service delivery organization (SDO) and consults across SDOs.
• Participate in on call rotation to provide 24/7 support
• Other duties as assigned

EXPERIENCE DESIGNING, IMPLEMENTING AND SUPPORTING THE FOLLOWING NETWORK TECHNOLOGY SOLUTIONS:

• Native cloud services and connectivity in AWS and/or GCP required
• Proficiency in Wide area network connectivity, Data Center Networks and branch connectivity: Cisco Switching/Routing (Nexus/ASR/ISR), Firewalls & SD-WAN technologies required
• Proficiency in automation scripting languages required (Terraform, Python, REST API, Rundeck) to automate network configuration, provisioning and management
• Successfully leverage network management and performance analysis tools (Broadcom DXNetOps, Appneta, Wireshark, DataDog)
• Telecommunications (MPLS, Optical Networks, ISPs, CDNs, SLAs) required
• Networking (WAN, LAN, Routing:BGP,OSPF,VxLAN, NFV, IPv4, QoS, Traffic Profiling, Anomaly Detection, Disaster Recovery, Business Continuity, Continuous Availability, High Availability)

EXPERT KNOWLEDGE OF ONE OR MORE OF THE FOLLOWING TECHNICAL SKILLS:

• Foundational IT Infrastructure
• Operating Systems
• Knowledge of process discipline and IDLC methodology

• Responsible for designing, engineering, analysis, configuration, and troubleshooting of the company’s WAN, cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SD-WAN solution, WAN protocols, and dynamic routing.
• Design and implement network solutions in any of the following network environments to support a wide variety of business applications: Cloud VPNs, Global Wide Area Network, High Speed Core Network, Data Center fabric, Remote/Campus/Offshore offices, Internet/DMZ, Business to Business connections
• Maintain quality and reliability of our network service availability while developing innovative ways to manage the infrastructure and deliver network services with infrastructure as code principles
• Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
• Provide smart-hands support for local network issues in and around London with periodic travel to UK field offices
• Provide third level support with troubleshooting issues affecting our network
• Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
• Collaborate with peers to proactively identify potential issues and areas of improvement in existing network environment
• Work with application areas and lines of business to provide technology solutions to support the business
• Gaining industry experience and exposure to seed new ideas with respect to the company’s best interests
• Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
• Maintain detailed documentation for IT infrastructure
• Present findings, updates and recommendations to all levels of management, up to and including C level executives
• Ability to multi-task, prioritize work and manage projects within established budget objectives and customer priorities
• Ensure that industry best practices and methodologies are applied to design, deployment and operations of network infrastructure
• Responsible for establishing and managing to established quality control and security protocols
• Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Drive the execution of departmental and corporate programs.
• Leverage infrastructure technology to develop and/or redesign technology solutions.
• Build, leverage, and maintain effective alliances across technical and business community.
• Interact with customers to achieve efficient, effective results.
• Multi-task, align to business priorities and production availability requirements.
• Perform as a technical expert within the service delivery organization (SDO) and consults across SDOs.
• Participate in on call rotation to provide 24/7 support
• Other duties as assigne