WILL CALL at S & S FIRESTONE, INC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

18.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-tasking, Sales Process, Tire Knowledge, Order Management, Customer Follow-up, Complaint Handling, Teamwork, Communication, Judgment, Decision Making

Industry

Motor Vehicle Manufacturing

Description

Description S&S Tire of Lexington is a leading provider of products and services to trucking companies and related industries, serving the Lexington area markets. We are looking to add a Will Call/Office Associate to our team. Duties performed in this position include, but are not limited to: Ability to work in a fast-paced environment and comfortable multi-tasking Interact with customers both inside and on the phone Follow a structured sales process Have working knowledge of our commercial tire brands Be able to effectively manage open repair/service orders Proactive follow up with current and previous customers Maintain a high degree of customer satisfaction with the ability to handle customer complaints This is a customer facing position. This Associate will greet service customers, write up their concerns on a work order, dispatch the work to the correct technician. They will make tire sales through phone orders for customer pick-up and schedule truck services. Requirements Experience in the tire industry. The ability to work in a fast paced, customer service oriented environment. The desire to be an integral part of a TEAM. Commitment to being on time. Possess sound judgement and decision making ability Ability to communicate, verbally and written, clearly and professionally with co-workers and management. Be able to lift 75-100 pounds. We offer: Competitive wages starting at $18/hr+, DOE Pay increase at 90 days + OT opportunities Health Benefits Paid Time Off Opportunities for Advancement Paid Holidays 401(k) Retirement Planning An Equal Opportunity Employer Drug Free Workplace About S&S Tire/Best One Tire: S&S Firestone, Inc, headquartered in Lexington, KY, has grown to one of the largest independent tire dealerships in the country. We currently operate 14 full-service commercial locations, 12 wholesale distribution centers, and 2 Bandag retread facilities across 10 South-Eastern states. The company employs in excess of 550 people, and operates a fleet of over 300 service and delivery vehicles. In 2019, S&S Tire celebrated their 45th year in business and has consistently been recognized by both Modern Tire Dealer and Tire Business magazines as a leader in the industry. To see more about S&S Tire/Best One Tire visit their website at www.sstire.com. S&S Tire Mission, Vision, and Values: Vision: Be the simplest, Fastest, and most Reliable Mission: Create value providing essential products and services that move forward the American economy and way of life Core Values: Act with integrity Create customer centric value Ensure Longevity Develop Employees

Responsibilities

The Will Call/Office Associate will greet service customers, document their concerns, and dispatch work to technicians. They will also handle tire sales through phone orders and schedule truck services.