Windows and Network Technician at Minneapolis College of Art and Design (MCAD)

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

75000.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Network Operations, Microsoft Active Directory, Linux Server Administration, Network Devices Management, Troubleshooting, Security Incident Handling, Wireless Network Configuration, Documentation, HelpDesk Support, Problem-Solving, Communication, Collaboration, Scripting, Telephony Systems Management

Industry

Description

Description SUMMARY: MCAD is seeking a Windows and Network Technician. The WN Technician is responsible for providing operational management and support for MCAD’s Windows server environment, networking equipment, and telecommunications services and systems. Duties include regular maintenance, backup, configuration, development, documentation, updates, security and support. The WN Technician must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution. DETAILS: This is a full time, exempt position expected to work 40 hours a week. This role will work at least 2-3 days on campus, each week. This position reports to Assistant Vice President of Technology and is paid $60,000 - $75,000 annually. TO APPLY: Please submit a resume and cover letter to https://recruiting.paylocity.com/recruiting/jobs/All/b0ccf9fc-c11e-4ce1-bb54-075eb5c74c59/Minneapolis-College-of-Art-and-Design. Priority will be given to those who respond by November 30, 2025. PRIMARY RESPONSIBILITIES: Server And Application: Work with the ITS team to support application systems and helps the ‘System Administrator’ manage: Microsoft Active Directory and Services Server hardware Microsoft and Linux Server Administration Storage System (Netapp) HyperV Administration Server backups Hardware installation and maintenance (requires some lifting) Assists HelpDesk support and departmental technical service and support requests Network and Telecommunications: helps support the Network Administrator to manage: The management of network devices (router, firewall, switches, etc.) administration, and reporting in collaboration with the Network Administrator Monitoring network performance, troubleshooting, and security incident handling. Configuration of wireless network and APs. System logging, monitoring, and access PBX system, handsets, voicemail, and peripherals Patching/application of upgrades to network and server equipment Keeps documentation of policies and procedures up to date Provides backup for other ITS team members as needed Works closely with vendor support when required On-call rotation for responding to and resolving systems issues occurring outside of business hours Other duties as assigned Represents MCAD’s vision, purpose, and values in day to day work and interactions with MCAD students, staff, faculty, and campus guests, as well as the greater community Requirements EDUCATION & EXPERIENCE Required - Two years work experience with Windows server and/or network operations Server operating systems (ex. Windows primarily, Linux is a value add) Working knowledge of computer operating systems (ex. Mac OS, Windows) Basic network protocols and concepts (such as TCP/IP, subnetting, DHCP, DNS, spanning tree) Management of enterprise networking equipment (ex. HP, Fortinet, etc.), access control lists (ACLs), basic IP routing, Ethernet switching, and firewall management. Support Ticket System operations and response Strong problem-solving skills and technical aptitude Demonstrated ability to communicate, both verbally and in writing, to organize and manage their time effectively and to work as a part of a team Demonstrated ability to facilitate communication and collaborate across departments Preferred - Experience with a Higher Education environment System Center, Configuration Manager - Administration Experience Experience with scripting, and related server automation MS PowerShell - scripting and reporting Experience managing Ubuntu OS Managing a digital telephony system (SIP/VOIP) ENVIRONMENT: This position operates in a professional office environment. This position requires the ability and willingness to closely partner with team members and colleagues in other departments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Upon request, reasonable accommodation will be provided to successfully perform the essential functions of this job. BENEFITS: MCAD’s community of staff and faculty enjoy a dynamic, creative, and inclusive work environment. We offer a comprehensive benefits package which includes medical, dental, vision, HSA, FSA, and 403(b) retirement plans, commuter benefits, and employer paid basic life insurance policy, short term and long-term disability coverage. MCAD promotes work-life balance with 14 paid holidays, an additional two personal holidays, accrued vacation time, accrued sick time, and volunteer time off. In addition, after six months of service, full-time employees and their eligible dependents can receive free tuition at MCAD, as well as the potential to receive reduced tuition at more than 600 colleges nationwide. BACKGROUND: Founded in 1886, Minneapolis College of Art and Design is located in the rich creative community of the Twin Cities. Recognized nationally and internationally for its innovative approaches to art and design education, MCAD is home to approximately 800 students from 45 states and 15 countries. The college offers bachelor’s degrees in fourteen disciplines including arts entrepreneurship, design, fine arts, and media arts; one MFA; three online master’s degrees; and continuing education classes for all ages. Through the core curriculum, students focus on their careers and craft by learning technical and professional skills while developing their creative leadership capabilities. MCAD is especially interested in candidates from under-represented groups as well as individuals who have experience with diverse populations who can contribute to the diversity and excellence of the MCAD community. MCAD welcomes diversity of identity, experience, and thought. Members of marginalized communities are encouraged to apply.

Responsibilities

The Windows and Network Technician is responsible for operational management and support of MCAD’s Windows server environment, networking equipment, and telecommunications services. Duties include maintenance, backup, configuration, updates, security, and support.