EXPERIENCE

Experienced Professionals

• Provide technical support for Windows operating systems, including installation, configuration, and troubleshooting.
• Diagnose and resolve hardware and software issues related to Windows systems.
• Perform system upgrades and patches to ensure security and optimal performance.
• Maintain and manage Active Directory, Group Policies, and user accounts.
• Collaborate with other IT team members to support network and server infrastructure.
• Monitor system performance and implement performance-tuning measures.
• Assist in the development and implementation of IT policies and procedures.
• Document technical processes and create user guides for common issues.
• Provide end-user training and support for Windows applications and tools.
• Participate in on-call support rotation and respond to emergency situations as needed.
• Utilize VMware technologies to manage and optimize virtualized environments.