WINDOWS SUPPORT ENGINEER

On behalf of our client, Procom is looking for a Windows Support Engineer.

REQUIRED QUALIFICATIONS

• A minimum of three (3) years of relevant work experience with supporting critical applications in a hybrid environment
• A minimum of two (2) years of demonstrated experience in Windows Server systems, with solid abilities in administering Microsoft Group Policies and Microsoft SCCM
• A minimum of two (2) years of demonstrated experience in performance and capacity monitoring for critical servers
• A minimum of two (2) years of demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible, Terraform, Azure, etc.
• Demonstrated experience with the maintenance and upgrading of Windows 2008 – Windows 2019 Server Environments
• Demonstrated advanced understanding of Windows server support
• Demonstrated knowledge of a scripting language, such as Ansible playbooks, PowerShell or Python
• Demonstrated ability to create automation scripts, deploy orchestration and automation processes and products
• Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment
• Demonstrated ability to work independently
• Demonstrated experience working with Change Management policies
• Demonstrated experience in creating documentation, Visio Diagrams, support documents, Knowledge Transfer sessions
  Duration: 12 Months Contract
  Location: Hybrid - Ottawa, ON (8 days on-site per month)
  Security Clearance: Secret (Eligible

• Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premises and cloud
• Provide ongoing level 2 technical support, maintenance, and improvement to the current environments
• Provide direct support through a ticketing system to application owners, developers, and related internal and external teams
• Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analyses
• Recommend ways to improve performance, quality, and efficiency
• Other related activities and deliverables as required