JOB SUMMARY
The Windows Systems Administrator is primarily responsible for installing, configuring, and maintaining physical and virtual operating systems to ensure continuous optimal performance of enterprise systems and provides second level support.
Primary Objectives
- Support and manage life cycle of Windows servers and workstations.
- Analyze, recommend, and implement improvements of systems through the implementation of new technology or maximizing the efficiency of existing technology systems.
- Design and develop procedures and work instructions which support the organization’s operational and security requirements.
- Maintain and support the integrity of the operating system environment and various computer systems.
- Perform systems maintenance, backups, patches, and deployments.
Duties and Responsibilities
- Administer, organize, and maintain Azure Active Directory (Entra ID) ensuring secure access, implementing authentication policies and managing MFA and SSO.
- Utilize Microsoft Intune Configuration Manager for efficient software deployment and device provisioning.
- Use System Center Configuration Manager (SCCM) to create, develop, and deploy workstation images, create software packages, and perform system deployments.
- Patch and maintain servers and workstations using Intune and 3rd party patch management systems.
- Administer, install, and troubleshoot hardware, peripherals, services, directories, storage, and components in accordance with standards and operational requirements.
- Participate in installs, upgrades, and decommissions of designated systems, products, and infrastructure.
- Schedule, perform, and monitor daily system backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Perform data recovery as needed.
- Participate in weekly rotations of after-hours on-call support.
- Track, prioritize, document, communicate, and resolve support requests using ServiceDesk ticket system.
- Participate in daily operational and security monitoring of the server systems.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted groups.
- Monitor and maintain software licensing and maintenance agreements.
- Participate on project teams.
- Manage physical servers and VMs in accordance with corporate standards and procedures.
- Provide first and second tier technical support.
- Develop and maintain comprehensive documentation detailing system configurations, procedures and processes.
- Automate tasks using PowerShell.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Bachelor’s degree in a computer related field or equivalent combination of coursework and experience in directly-related field preferred
Licenses and Certifications
- Valid state-issued driver’s license and acceptable DMV record required
- Transportation Worker Identification Credential (TWIC) required
- Microsoft certifications in Azure, Office365, MS System Center Configuration Manager, and Systems Administration preferred
Work Experience
- 3+ years relevant Microsoft Windows system administration experience required
- 3+ years of advanced administration of virtualized environments with corporate management software required
- 3+ years of administration of Microsoft Azure Active Directory and Office365 systems required
- 3+ years using PowerShell to automate management of systems required
- 3+ years of proficient administration of Microsoft System Center Configuration Manager including Intune required
- Applied experience in administration of Windows 2012, 2016, 2019 servers required
- Experience using imaging, scripting, remote access tools, consoles, and desktop management tools strongly preferred
Required Knowledge, Skills and Abilities
- Strong knowledge of IT infrastructure standards and best practices.
- Demonstrated knowledge of information security, compliance, and IT audit requirements.
- Ability to read, interpret, and apply technical manuals, materials, and knowledge bases.
- Ability to identify and resolve complex issues using innovative research and analysis.
- Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams.
- Ability to multi-task, manage priorities, and meet critical deadlines.
- Ability to communicate technical concepts and details to a non-technical audience, including leadership.
- Ability to communicate in technical terms with departmental staff.
- Demonstrated proficiency with Microsoft Office products at the following levels: • Word, Excel, PowerPoint, Outlook: Intermediate level of skill
Competencies
- Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
- Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
- Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
- Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
- Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.
SCREENING REQUIREMENTS
Background Checks
Driving Record Review
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