THE CROWN ESTATE IS A PRESTIGIOUS ORGANISATION THAT MANAGES AN EXTENSIVE PORTFOLIO OF PROPERTIES ACROSS THE UK, INCLUDING HISTORIC LANDMARKS, RETAIL SPACES, AND NATURAL ENVIRONMENTS. WE ARE COMMITTED TO EXCELLENCE, SUSTAINABILITY, AND PROVIDING EXCEPTIONAL EXPERIENCES FOR OUR VISITORS. AS PART OF OUR TEAM, YOU WILL CONTRIBUTE TO MAINTAINING THE HIGH STANDARDS AND REPUTATION OF THE CROWN ESTATE.

We are seeking an enthusiastic and dedicated individuals to join our team at the Windsor Farm Shop. Windsor Farm Shop offers a wide range of products sourced from British speciality producers, local artisans and the Windsor Farms. Founded by Prince Philip, Duke of Edinburgh in 2001, we enjoy a unique position on the edge of the stunning Windsor Estate, housed within converted potting sheds which date back to the reign of Queen Victoria.
We pride ourselves on delivering exceptional customer service and maintaining the highest standards of presentation and food hygiene. If you are passionate about providing a memorable experience for our visitors, we would love to hear from you!
Purpose of the role: This varied and flexible role involves providing support to retail and deli operations, ensuring an exceptional customer experience, and maintaining the highest standards of service and presentation.

MAIN ACCOUNTABILITIES:

• Offer an engaging and friendly welcome to customers.
• Operate the till in line with procedures.
• Ensure facilities are inviting and safe for visitors, including litter picking, checking toilets, and emptying bins.
• Maintain stock knowledge to offer advice to customers and maximize sales opportunities.
• Respond to and deal with customer enquiries.
• Support stock operations as required.
• Conduct all duties in a professional and safe manner, adhering to relevant risk assessments and safe systems of work.
• Complete health and safety checklists in line with Crown Estate policies and procedures.
• Operate consistently in line with our customer service standards.
• Contribute to improvements in customer service and overall operations.
• Ensure adherence to Crown Estate policies and procedures, including cash handling, uniform, and lost property.
• Undertake any other duties necessary to ensure delivery of customer service across Windsor Farm Shop operations.

KNOWLEDGE, EXPERIENCE, AND SKILLS:

• Strong customer service ethos.
• Experience working in a busy, front-line customer service environment desirable.
• Proven track record in an environment where the customer comes first desirable.
• Good communicator, confident, friendly, and approachable with the ability to engage with a wide variety of people.
• Flexible and versatile approach to provide support wherever and whenever needed.
• Organised with the ability to work on own initiative and effectively problem solve.
• Team player.
• IT literate.
• Food Hygiene level 2 desirable.
• Physically able to handle stock.
• Adaptable and collaborative style.