Position Title: Wine Steward
Department: Wines and Spirits
Supervisor: Assistant Branch Manager/Branch Manager
FLSA: Non-exempt (Paid by the hour)

POSITION SUMMARY:

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• High School Diploma OR GED with at least 4 years experience in customer service, OR any appropriate combination of education and experience.
• Ability to effectively present information and respond to questions from managers, customers, and general public
• Effective communication skills.
• High level of interpersonal skills.
• Commitment to company values and strong customer orientation.
• Valid Driver’s License.
• Ability and availability to travel on a frequent basis
• Computer Literacy

PHYSICAL REQUIREMENTS:

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – frequently
• Twist/turn head – occasionally
• Bend over/stoop – frequently
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

ACKNOWLEDGEMENT:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions

ESSENTIAL FUNCTIONS:

• Must know and comply with all State and Local laws regarding the wholesale of alcohol (beer, wine, liquor, and spirits).
• Demonstrate wine and spirits knowledge to see to customers in the branch
• Ensure proper customer service and work with Field Marketing Representatives, Branch Manager and department managers to develop relationships with large customers and sign up new accounts.
• Enforce license limitations by only selling to customers the items they are licensed for.
• Enter customer license information into JSS and maintain database of customer contact information.
• Ensure that payment methods are in compliance with State and local regulations. (For example: NYS does not permit credit cards as a payment method.)
• Build and maintain floor displays
• Maintain clear and accurate record of in store use of product
• Maintain accurate prices of product
• Maintain shelves well stocked and organized.
• Post POS signs, pricing, sales and when possible calendar of events.
• Communicate inventory needs
• Work in different locations as needed.