POSITION OVERVIEW

Kaya Vineyard & Winery is seeking an outgoing, enthusiastic Wine Steward to join our team! This role is the heart of our guest experience—guiding visitors through wine tastings, sharing our story, and creating a welcoming, memorable atmosphere. If you love connecting with people, enjoy learning about wine, and thrive in a beautiful, fast-paced setting, this position is perfect for you.

QUALIFICATIONS

• Must be at least 18 years old; 21+ preferred (due to serving alcohol).
• Outgoing, positive personality with strong communication skills.
• Willingness to learn about wine and share that knowledge with guests.
• Comfortable working on your feet for extended periods.
• Ability to lift and carry up to 50 lbs and move cases of wine when needed.
• Flexible schedule, including weekends and holidays (peak business times).
• Previous hospitality or retail experience is a plus, but not required—we provide training!

KEY SKILLS

• Strong interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and pride in presentation.
• Adaptability and willingness to learn continuously.

• Host Wine Tastings: Educate guests about our wines, vineyards, and winemaking process in a friendly and approachable way.
• Provide Exceptional Service: Greet guests warmly, answer questions, and make recommendations to enhance their experience.
• Upsell & Promote: Suggest bottles, flights, and merchandise to maximize guest satisfaction and sales.
• Maintain Cleanliness: Keep tasting areas, counters, and glassware neat and organized.
• Restock & Support: Replenish wine, supplies, and materials throughout the day.
• Event Assistance: Support private tastings, wine dinners, and special events as needed.
• Outdoor Service: Occasionally work on patios or outdoor areas, regardless of weather conditions.
• Physical Tasks: Assist with lifting and moving wine cases and other supplies (up to 50 lbs).