JOB TITLE: Wines and Spirits Retail Assistant
JOB TYPE: Full Time
LOCATION: Llanrwst
SUPERVISOR/MANAGER: Wine Manager

SKILLS & EXPERIENCE:

Essential:

• An interest in wine and a willingness to learn more about our products
• Strong communication and interpersonal skills
• Organised and proactive with good attention to detail
• Experience in retail, hospitality, or a customer-facing environment
• Comfortable lifting and moving stock
• Full Manual Driving Licence

Desirable:

• Some knowledge of wine and spirits
• Experience using a Warehouse Management System
• Microsoft Office skills (Excel, Word, Outlook)

ABOUT THE ROLE:

We’re looking for an enthusiastic and organised Wines & Spirits Retail Assistant to help drive the performance and customer experience of our wine and spirits operation across both our retail shop and warehouse. This is a dynamic role combining hands-on stock handling with front-of-house retail service. You’ll be working closely with both our Warehouse Manager and Wine Shop Manager, acting as a vital link to ensure stock is where it needs to be and that our customers receive the best service possible.
If you enjoy engaging with customers, are curious about wine and spirits, and thrive in a fast-paced retail environment, this is the perfect opportunity to grow your skills in a supportive team.

MAIN RESPONSIBILITIES:

· Customer Engagement: Assist customers in the Wine Shop, offering friendly, knowledgeable service and helping them find the right wines and spirits for their needs.
· Product Knowledge: Develop a good understanding of our wine and spirits range, and actively support tastings, promotions, and monthly Wine Nights in the shop.
· Stock Coordination:
o Receive and process wine and spirit deliveries using the Warehouse Management System
o Ensure stock is accurately stored and rotated in both the shop and warehouse
o Pick and pack orders efficiently for customer deliveries and shop replenishment
o Manage transfers of stock between locations (includes driving a company vehicle)
· Visual Merchandising: Help maintain a clean, inviting, and well-presented retail space that reflects our passion for wine.
· Collaboration: Work closely with the sales team, warehouse, and shop staff to ensure smooth operations and great customer service.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Shop and stock areas are well presented, tidy, and organised
• Customers receive helpful, friendly, and informed service
• Wine and spirits deliveries are processed promptly and accurately
• Stock levels are well maintained, and errors are kept to a minimum
• You’re an engaged, flexible team player who contributes to our shop’s growing reputation