REQUIRED QUALIFICATIONS

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 5 years of hands-on experience in Wintel administration and support.
• At least 2 years of experience supporting Windows workloads in AWS.
• Proficient with IAM roles, security groups, S3 access policies, and CloudWatch alarms/logs.
• Exposure to security and hardening frameworks such as CIS Benchmarks and SCAP.
• Familiarity with tools such as Trend Micro Vision One, Qualys/Tenable, AWS Config, and AWS Systems Manager.
• Proficiency in PowerShell scripting for routine automation and operational tasks.
• Understanding of backup and recovery strategies for Windows servers in cloud environments.
• Familiar with ITIL practices and experienced in using ticketing systems.

SOFT SKILLS

• Strong analytical skills with the ability to triage incidents under pressure.
• Professional communication skills when handling demanding or critical stakeholders.
• Proactive problem-solving attitude with a strong sense of ownership.
• Excellent written and verbal communication; capable of producing clear, concise documentation.
• Team-oriented with a collaborative work ethic and eagerness to learn new technologies.

• Provide L2 operational support for Windows Server 2012/2016/2019/2022 in both on-premises and AWS environments.
• Manage and support Active Directory (AD), DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering.
• Resolve incidents and service requests related to Wintel systems using ITSM platforms such as ServiceNow and Jira.
• Perform patch management and coordinate monthly/quarterly patching cycles using WSUS, SCCM, or AWS Systems Manager.
• Support AWS services including EC2, S3, IAM, EBS, CloudWatch, and Systems Manager (SSM).
• Implement and review IAM permissions using IAM Access Analyzer, adhering to the least privilege model.
• Execute and remediate findings from CIS Hardening baselines and compliance scans.
• Address Vulnerability Management System (VMS) remediation tasks and implement Cloudscape recommendations in coordination with InfoSec teams.
• Work with Trend Micro Vision One (or similar EDR/XDR platforms) for threat detection and remediation.
• Assist in automation and remediation scripting using PowerShell, AWS CLI, and SSM Documents.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
• Participate in IT audits, scheduled patch windows, and disaster recovery testing.
• Perform on-call support duties and participate in 24x7 shift rotations as required.