We are currently seeking full-time Reservations Agents to join our team at our downtown Canmore office for the 2025-2026 winter season, running from mid-November to April 2026.
There is also the potential to continue working with us during the summer 2026 season.
We are seeking a detail-oriented Reservation Agent to join our team.
As a Reservation Agent, you will be responsible for assisting customers with booking reservations, providing exceptional customer service, and ensuring guest satisfaction.

QUALIFICATIONS:

• Previous experience in hospitality or customer service preferred
• Excellent phone and email etiquette and communication skills
• Strong customer service skills with a focus on guest satisfaction
• Familiarity with front desk operations
• Ability to work in a fast-paced environment while maintaining attention to detail
• A self-starter who takes initiative and is reliable
• A friendly and outgoing personality
  This position offers the opportunity to work in a dynamic environment, interact with guests from diverse backgrounds, and contribute to creating memorable experiences for our customers.
  If you are passionate about providing exceptional service and enjoy working in a team-oriented setting.

• Answer incoming calls and assist customers with reservations
• Respond to all emails in a professional and timely manner
• Provide information about all our summer and winter tours
• Process reservations accurately and efficiently
• Handle customer inquiries and resolve any issues or complaints
• Always maintain a positive and professional attitude
• Collaborate with other staff to ensure seamless guest experiences