At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Provides a high level of customer service by responding to telephone or e-mail inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to customer service and out-of-footprint customer requests. Has a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues and requests.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Two to three years of customer service or related experience

PREFERRED SKILLS/EXPERIENCE

• Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
• Excellent telephone and interpersonal skills
• Strong problem-solving and negotiation skills and ability to handle difficult customer calls
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to compose clear, effective and error free written correspondence

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la