Wire Department Manager at Bank of Guam

Hagåtña, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

79449.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Leadership, Supervisory Skills, Organizational Skills, Multitasking, Communication Skills, Focus Maintenance, Teamwork, Judgment, Decision Making, Adaptability, Wire Transfer Systems, Regulatory Compliance, Performance Management, Risk Mitigation

Industry

Banking

Description

At the Bank of Guam it all starts with HEART! We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by: LIVING THE BRAND and leading with heart and exceeding expectations EMBRACING THE JOURNEY by accepting change and challenging others to do the same BEING AN OWNER of our career and taking responsibility for our actions LOVING TO LEARN by committing to personal growth and development General Summary: Wire Transfer Manager is responsible for directing and administering the operational efforts and activities of the Wire Transfer Department including associated administrative and accounting duties. Responsible for the organizing, coordinating and managing the bank’s Wire Transfer Department team providing support to the bank’s network of branches and departments. Responsible for ensuring outstanding customer relations as well as promoting the bank’s service culture in all staff members through personal coaching and motivating staff. Ensure adherence to department policies, procedures and regulatory requirements including state and federal regulations governing Wire Transfers. Category of Essential Functions & Task FLSA Class % Time Manage the Team/People Exempt 20% * Maintain staff by recruiting, selecting, orienting, and training as needed. * Lead, influence, and build camaraderie within the department. * Manage/direct, articulate and communicate performance expectations, short term and long term strategic goals to the staff. * Perform assessments of the activities and performances of the staff utilizing various data and reports. * Create, monitor and evaluate critical drivers for team members. Creating a strong workforce by developing competent individuals Manage the Relationship Exempt 10% * Attend department meetings to provide/share insights and updates. * Facilitate department and/or one-on-one meetings as needed. * May on occasions coordinate, test and implement system upgrades and enhancements working with other stakeholders. * Ensure wire related research and response to customer wire inquiries, research, subpoenas and similar request Manage the Experience Exempt 10% * Demonstrate brand behaviors through daily interactions with management, colleagues, and internal and external customers. * Demonstrate highly developed leadership and communication skills, both written and oral. * Represent/participate in Bank sponsored events and community outreach programs. Manage the Business Exempt 30% * Oversee activities of the Wire Transfer Department to ensure an efficient process flow promoting productivity, accuracy, accountability. * Oversee the processing of centralized banking activities to ensure an efficient process flow promoting productivity, accuracy and accountability. * Develop and recommend policy, procedural and automation enhancements ensuring effectiveness of daily wire operations. * Create and implement long term business plans to ensure continuity of business operations including responses to events that interrupt normal business operations. * Handle operational issues encountered on the job and rely on professional judgment in making financial decisions/recommendations to the Central Operations Administrator or Management when appropriate. * Ensure records/files are retained in accordance with record retention requirements. * Complete other duties/tasks and projects as assigned to meet the needs of the department and/or business Manage/Mitigate the Risk Exempt 30% * Develop and recommend policy, procedural and automation enhancements ensuring effectiveness of daily wire operations. * Ensure adherence to bank policies, procedures and regulatory requirements, including state and federal regulations. * Maintain system application(s) including user profiles, permissions, templates, etc. * Ensure Office of Foreign Assets Control (OFAC) checks are performed on covered transactions * Monitor, review and analyze data providing reports of operational activities, risks and trends to management on a regular basis * Elevate high risk concerns to the Central Operations Administrator or designee * Responsible to ensure due diligence on business unit vendors are performed regularly as required in the bank’s vendor management policy * Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels * Periodically conduct self-audit to ensure all banking compliance standards are met. Evaluate, respond, and correct any audit exceptions or concerns * Ensure attendance of all required training including annual Bank Secrecy Act Training which includes emphasis on identifying suspicious activity. * Coordinate, test and implement system upgrades and enhancements working with other stakeholders. * Ensure records/files are retained in accordance with record retention requirements. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as communicate to staff * Complete all bank mandated training. FLSA Categorization Exempt 100% Required Knowledge, Skills and Abilities: Strong interpersonal, leadership and supervisory skills Strong sense of responsibility and ownership Strong organizational skills with ability to multitask Strong communications skills with the ability to effectively communicate with team and others Effective ability to maintain focus Strong ability to work in a dynamic team, high monetary risk operations governed by established deadlines and regulatory requirements. Sound judgment skills to make financial recommendations Strong decision making ability to make effective decisions under pressure in a high monetary risk environment Demonstrates a strong tolerance for repetition in work duties, but is adaptable to changing duties and work environment. Must be flexible with his/her working hours and must be fully competent to work independently. Education and Experience: * Preferably have a 4 year college degree with excellent communication skills; or 8 to 10 or more years related experience * Minimum of 3-5 years progressive experience in management and branch operations * Ability to operate related computer applications and related business equipment: Proficiency in the use of: Microsoft Office Suite (Word, Excel, PowerPoint), Internet and Third Party Cash Management, Wire Systems, Hyperion and other software bank application(s * May be required to work off-shift in emergency situations Physical Requirements & Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. * Seeing: Must be able to read report and use computer regularly (100%) * Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%) * Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%) * Lifting/Pulling/Pushing Frequently (34-66%) * Climbing/Stooping/Kneeling Occasionally (12-33%) * Seeing: Must be able to read report and use computer (100%) Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office. Fair Labor Standards Act (FLSA) Classification Based off of the duties that are described for this role, this is an Exempt role. This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required. Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. . Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.

Responsibilities

The Wire Transfer Manager directs and administers the operational efforts of the Wire Transfer Department, including managing the team, ensuring efficient process flow, accuracy, and accountability in centralized banking activities. This role is also responsible for ensuring adherence to all department policies, procedures, and governing state and federal regulatory requirements.