Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We’re built to disrupt and ready to lead.
Job Duties and Responsibilities

SKILLS, EXPERIENCE AND REQUIREMENTS

• High school diploma or GED required
• Ability to work full-time on-site
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone or device with active network connection
• Pre-employment screen required
• Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

• Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
• Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
• Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base