SD Consumer Connect is a strategic partner with some of the nation’s leading companies, providing practical solutions and elevating the customer experience during every interaction. Our team takes great pride in the results we deliver for our clients, and we are continuing to grow across the Virginia Beach area.
We’re currently looking for sharp, motivated individuals to join our team as Wireless Customer Service Associates. This position is ideal for someone who thrives in a fast-paced, sales-driven environment and is eager to learn, grow, and contribute to a collaborative culture centered around performance and development.
As a Wireless Customer Service Associate, you’ll gain hands-on experience in wireless product knowledge, customer interaction, and sales strategy while building a solid foundation for long-term career success.

DESIRED SKILLS & QUALIFICATIONS OF OUR WIRELESS CUSTOMER SERVICE ASSOCIATE:

• Previous experience in sales, retail, customer service, or hospitality is helpful but not required
• A strong interest in wireless products, technology, and delivering value to customers
• Friendly, confident communicator with a natural ability to build rapport and drive sales
• Self-motivated with the ability to work independently or as part of a team
• Comfortable in a goal-oriented environment where performance and effort are rewarded
• Strong time management and multitasking skills
• High School Diploma or GED required; college degree preferred

• Attract potential customers by understanding their needs and recommending wireless products and services that best fit their lifestyle
• Promote and close wireless service sales, while upselling or cross-selling additional features, devices, or upgrades
• Process customer orders and payments, and provide accurate information regarding product terms, warranties, and service plans
• Establish positive, ongoing customer relationships through open, honest communication and dependable service
• Meet or exceed daily and weekly sales goals as set by the sales management team
• Participate in Wireless Customer Service Associate team meetings, product trainings, and sales workshops to continually improve performance and customer outcomes
• Stay informed on current promotions and market trends to maximize individual and Wireless Customer Service Associate team sales efforts