Wireless Product Support Engineer at Philips

Cambridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

177408.0

Posted On

13 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wireless Networking, Network Troubleshooting, Wireshark, Ekahau, NetAlly, Omnipeek, Communication Skills, Analytical Skills, Scripting Skills, Customer Advocacy, Technical Support, Service Training, Product Support, Healthcare Connectivity, Problem Solving, Collaboration

Industry

Hospitals and Health Care

Description

Job Title Wireless Product Support Engineer Job Description As a Wireless Product Support Engineer, you’ll deliver advanced technical expertise for wireless patient monitoring systems across healthcare environments. You’ll lead complex troubleshooting, drive service strategy improvements, and collaborate with global teams to ensure reliable performance and customer satisfaction. Your role: Develop and continuously refine product and solution support strategies to enhance reliability and serviceability. Serve as a subject matter expert providing advanced (Level 3) escalation and diagnostic support for wireless and networked systems. Partner with R&D, field service, and technical support teams to identify and resolve systemic product issues. Develop and deliver service training and documentation for global field organizations. Champion customer advocacy through proactive issue prevention, communication, and lifecycle support planning. You're the right fit if: You hold a BS in Computer Science, IT, Healthcare Informatics, or a related field. You have a Biomedical or Hospital IT background or extensive knowledge in healthcare connectivity environments. You bring experience with wireless networking (802.11), network troubleshooting, and tools such as Wireshark, Ekahau, NetAlly, and Omnipeek. You hold or are pursuing CCNA, CCNP, CWNA, or CWTS certification (or equivalent). You demonstrate strong communication, analytical, and scripting skills to drive resolution of complex technical issues. You thrive in a collaborative, customer-focused environment that values innovation and operational excellence. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in (Cambridge, MA or Bothell, WA is $ 110,880 to $177,408.00. The pay range for this position in (New Kensington, PA is $99,000 to $158,000.00 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA, Bothell, WA or New Kensington, PA. #LI-PH1 #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

As a Wireless Product Support Engineer, you will deliver advanced technical expertise for wireless patient monitoring systems and lead complex troubleshooting efforts. You will collaborate with global teams to enhance reliability and serviceability of the products.