WLA Assistant Manager, Operations at Meyer Ace Hardware

Kitty Hawk, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

24.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Store Operations, Inventory Management, Merchandising, Training, Leadership, Communication, Problem Solving, Teamwork, Safety, Loss Prevention, Product Knowledge, Cashiering, Recruitment, Scheduling, Coaching

Industry

Retail

Description

About Ace Retail Holdings Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities. Service, Passion, Respect, Integrity, Teamwork and Excellence General Job Summary The Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives. Essential Duties and Responsibilities Customer Service Provide positive representation of Westlake Ace Hardware. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the “general operations” of the entire store. Responsible for opening and closing the store. Assist with the implementation of Store Support Center programs. Ensure successful Loss Prevention, Safety and Internal Audits. Work with General Manager and Assistant Manager – Merchandising on all aspects of running the store. Participate in weekly management staff meetings. Communicate issues to the appropriate Store Support Center department with General Manager approval. Assist with special projects within the district as set forth by the District Manager. Implement new Standard Operating Procedures into store execution. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Ensure that weekly price changes and label updates are completed timely and accurately. Oversee all cashiering functions including training, maintenance, audits, and reports. Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Visit competition to be familiar with what they are doing. Perform all other duties as assigned. Inventory & Merchandising Assist to ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. Responsible for maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates Assist in training of all associates. Actively recruit and promote the advancement of Westlake Ace associates. Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. Leadership Manage all aspects of store operations in the absence of the General Manager. Lead by example; be approachable by all associates and customers. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise. PASSION – Showing our love for the work we do, our customers, and our associates. RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued. INTEGRITY – An authentic commitment to moral and ethical behavior. TEAMWORK – Together we can achieve extraordinary things. EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $21.00 - $24.00 / hour For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake Ace stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of Service, Passion, Respect, Integrity, Teamwork and Excellence. Westlake Ace Hardware offers a variety of perks and benefits such as: Advancement Opportunities Competitive Wages Incentive Award Programs Vacation Pay Sick Pay Paid Holidays Bereavement Pay Helping Hands 401(k) with Company Match Benefits (Medical/Dental/Vision & More) Associate Assistance Program Life Insurance Short-Term Disability Benefits Training & Development Recognition Associate Discounts Anniversary & Service Awards PerkSpot Talent Search Referral Bonuses Community Service Involvement The sentiment of a newly hired associate says it all: “I chose Westlake Ace for several reasons, which all circle back to having strong core values and being committed to living those core values out.” What draws people to work with us (and stay with us) is our company culture. We believe commitment to our core values of Service, Passion, Respect, Integrity, Teamwork, and Excellence help make us a great company and create a wonderful work environment. We aren’t a perfect company, but our culture is reflected in a statement that is often repeated by our associates – “We are family!”

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Responsibilities

The Assistant Manager, Operations manages overall store operations and ensures the achievement of company goals. This includes supervising customer service, store operations, inventory management, and training of associates.