Wmall Marketplace Operation Support Senior Officer at Watsons Malaysia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketplace Operation, Seller Onboarding, Campaign Coordination, Product Listing, Visual Merchandining, Cross-functional Collaboration, Performance Tracking, Issue Resolution, Stock Discrepancies, Reporting, Coordination, Communication, Excel, Marketplace Backend Tools, Seller Center Platforms

Industry

Retail

Description

Job Purpose To support the operational efficiency of Watsons Online Wmall Marketplace by managing seller operations, coordinating campaign execution, and providing comprehensive support to all sellers to ensure smooth platform performance and timely issue resolution. Key Responsibilities Wmall Marketplace Operation * Oversee daily marketplace operations including seller onboarding, campaign coordination, and product listing accuracy. * Provide product guidance and onboarding support to new sellers to ensure alignment with platform standards and category strategy. * Manage sellers’ promotions, enquiries, visual merchandising, and promotional content for online campaigns. * Collaborate with internal teams (e.g., Online Business, Marketing, IT, Supply Chain) to ensure seamless execution of marketplace activities. * Track campaign performance and provide post-event analysis and feedback. Seller Support & Operational Management * Provide end-to-end support to sellers on platform-related issues including order and stock discrepancies, technical access, payment and invoice matters, and reporting. * Liaise with IT and Finance teams to resolve system or transactional issues. * Generate and review weekly sales reports to monitor seller performance and identify improvement opportunities. Requirements * Diploma or Degree in Business, E-Commerce, Marketing, or related field * 2–3 years of experience in e-commerce operations or marketplace management * Strong coordination and communication skills * Proficient in Excel, Reporting and marketplace backend tools (e.g., seller center platforms) * Able to work independently and ability to collaborate effectively with cross-functional teams including IT, Finance, Marketing, and Supply Chain. Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day. Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022. *Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.

Responsibilities

The role involves supporting the operational efficiency of the Wmall Marketplace by managing seller activities, coordinating online campaigns, and ensuring smooth platform performance through timely issue resolution. Key duties include overseeing daily operations like seller onboarding and product listing accuracy, while also managing seller promotions and collaborating with internal teams.