WMS Consultant at NTT DATA

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, Software Development, Database Management, Windows, Linux, Dockers, Kubernetes, Technical Writing, Problem-Solving, Analytical Skills, ITIL Certification, Remote Troubleshooting, Enterprise Systems, Pharmaceuticals, MES Systems

Industry

IT Services and IT Consulting

Description

You will investigate and troubleshoot application issues reported by customers. You will be tasked with developing workaround solutions to resolve application issues. You will be responsible for reviewing knowledge containers for known errors & creation of knowledge as needed. You will replicate customer incidents in-house. You will perform source code review to resolve customer incidents and problems. You will collaborate with cross functional teams to resolve incidents. You will understand business processes in (life science & pharmaceutical) industry. You will understand functionalities of Körber Pharma's software products & project customizations and take initiatives to continuously improve. You will correspond with customers using application support communication tools (phone/email/ITSM system/online meetings). You will comply with established procedures and workflows (Service Now / IMS / agreements / SOPs). You will constantly be on the lookout for ways to improve design, document, and maintenance of Körber Pharma's software products. You will develop project extensions and build non-GxP tools to monitor system health (incl. testing). You will maintain CMDB. You provide 24/7 support hotline on rotating schedule, if required. You have obtained a bachelor's degree in IT, Computer Science, MIS or Life Sciences field. You have hands-on experience in software development. Your proficiency with databases, Oracle or PostgreSQL is preferred. You are proficient with Windows and Linux operating systems. You have knowledge on Dockers and Kubernetes. You have strong written and verbal communication skills including technical writing skills. You possess excellent organization and problem-solving skills You have strong analytical skills; You are adaptable and multi-tasker. Your ITIL certification is a plus Your proficiency in multiple software programing languages is preferred. Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus. Your working experience in remote troubleshooting is a plus.

Responsibilities

You will investigate and troubleshoot application issues reported by customers and develop workaround solutions. You will collaborate with cross-functional teams to resolve incidents and maintain knowledge containers for known errors.