Thames Water have a new exciting opportunity for a WOC, WASC Supplier Manager to Join the Financial Care Team and play a vital role in managing strategic partnerships that shape the future of water services.
We are looking for a driven and detail-oriented individual to take on the role of WOC, WASC Supplier Manager, where you will be responsible for overseeing and optimising the performance and service level agreements (SLAs) of all Water Only Companies (WOCs) and Water and Sewerage Companies (WASCs) that bill and collect on behalf of Thames Water.
In this key position, you will ensure robust governance and risk management, working closely within our established control frameworks. You will lead the delivery of change projects and manage change control processes, ensuring our partners remain aligned with our operational and regulatory standards.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU WILL BE DOING AS THE WOC, WASC SUPPLIER MANAGER

• Lead regular business reviews with all WOCs and WASCs.
• Monitor and analyse performance across KPIs, sharing insights with key stakeholders.
• Manage supplier relationships to drive excellence in billing and cash collection.
• Oversee audit requirements and produce regular reports for senior leadership.
• Lead Thames-led projects with WOCs and WASCs from planning to completion.
• Manage change control processes and ensure contractual compliance.
• Identify opportunities to improve overall stock performance and propose initiatives.
• Deliver performance updates to finance and other key stakeholders.
• Provide line management, including 121s, performance reviews, and team development.
• Champion effective change management across the team.

WHAT YOU SHOULD BRING TO THE ROLE:

• Proven track record of supplier management.
• Good understanding of billing and debt collection processes.
• Proactive and considered impact analysis of MI reports
• Ability to identify and provide the most appropriate presentation methods to differing role and knowledge levels across the business.
• Knowledge of key performance drivers for effective performance management
• Ability to train and coach in a clear and professional manner ensuring directional clarity is achieved.
• Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.
  Location: Hybrid - Walnut Court - SN2 8BN
  Hours: 36 hours Monday to Friday