Sales & Merchant Operations
Helsinki, Finland
Full-time
We are now looking for a hands-on Account Manager to join us on this journey of accelerating Wolt for Work’s growth further!
In this role you will engage in business-level discussions with decision-makers, you will need to be comfortable using data, and insights and versatile enough to hold your own in operational, marketing, and technical conversations.
Moreover, you will have the opportunity to showcase your entrepreneurial flair and collaborate across several teams/functions including our product, merchant and marketing teams to build a winning proposition. We have a great base to start from, your focus will be to help us build upon and scale this in the local and regional markets.

• Full end-to-end responsibility over the corporate client relationship after acquisition, by directly managing top tier clients and reactively managing others
• Onboard and activate acquired corporate clients, guiding them through their first few transactions
• Consistent, regular account management to promote account activity
• Develop and nurture strong relationships, becoming the clients’ trusted advisor
• Support clients in using our products and problem-solving for their needs
• Grow accounts by identifying additional opportunities for Wolt to support the client
• Collaborate with internal stakeholders including Product, Marketing, Operations and Customer Support to develop custom B2B offers and to ensure that we continue to provide a high quality experience to clients.
• Develop client NPS, collect positive testimonials, and reduce churn
• Analyze data to develop insights and determine account management focus areas
• As our business grows we are rolling out new features that could be beneficial to our clients- you will be the one to decide how our clients can benefit from them in order to fulfill the potential from our platforms.