Women’s Health & Genetics Customer Service Support Representative at Labcorp

Burlington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

21.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Coverage, Billing Questions, Communication Skills, Data Accuracy, Organizational Skills, Computer Proficiency, Medical Billing, CPT Codes, ICD10 Codes, Bilingual, High Call Volume, Patient Confidentiality, HIPAA Compliance, Payment Processing, Laboratory Information System

Industry

Hospitals and Health Care

Description

Labcorp Women’s Health - Every Mom Pledge team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone. Duties and Responsibilities: • Ability to work in a high call volume environment (averaging 75 calls per day) • Ability to research and communicate complex information in a clear/concise manner • Ability to navigate and work in multiple systems/websites simultaneously. • Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance • coverage and financial responsibilities • Receive and process credit card payments over the phone adhering to PCI compliance protocol • Document telephone conversations clearly and accurately in the respective systems • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations • Assist with other duties as assigned License/Certification/Education: Recommended: Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience Professionally fluent and proficient in both English/Spanish desired 5 plus years of experience in the specialty testing/genetics customer service preferred Requirements: • Healthcare experience preferred • Knowledge of professional medical billing and collection practices preferred • Previous customer service experience handling high call volume preferred • Excellent verbal and written communication skills • Ability to follow established program protocols and procedures • Ability to review large amounts of data for accuracy • Must be organized and detail-oriented • Computer proficiency - MS Windows, MS Office, and database experience • Medicare/Medicaid billing experience preferred • Knowledge of CPT and ICD10 codes highly preferred • Experience with Laboratory Billing and Laboratory Information System (LIS) desired • XIFIN experience preferred • Bilingual in English and Spanish highly desirable Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer Remote Technical Requirements: • Internet speed of at least 50 megabytes per second o No satellite internet • Ability to connect equipment to router/modem with Ethernet cord o Equipment cannot be connected through Wi-Fi Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST, 10:30am-7:00pm (EST) and 9:30am- 6:00pm CST Application Window closes: 1/19/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Responsibilities

The Customer Service Support Representative will assist patients and clients with health insurance coverage, payment options, and billing inquiries. They will handle a high volume of calls and document conversations accurately in the system.