DESCRIPTION

Role: Wordings Technician - CRB
Business Unit: P&C Wordings / GB Retail Wordings Team
Location: Hybrid - Ipswich / London / Home (if preferred)

SKILLS:

• Good verbal and written communication skills
• Attention to detail
• Logical thinking skillset
• Respect, openness and honesty in a professional manner
• Ability to learn new processes and systems, and adapt to change
• Ability to prioritise and organise own workload / tasks
• Ability to work independently and as part of a team
• Ability to work under pressure and meet tight deadlines when required
• Imagination (to put self into a clients’ position to imagine claims scenarios to test cover)
• Ability to adapt communication / output to different recipients
• Negotiation (if required)

KNOWLEDGE

• Knowledge of commercial insurance(s)
• Knowledge of contract wordings / insurance coverages

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Provide technical advice and support to clients, client servicing / sales teams on Wordings related matters
• Provide comparisons between differing contract Wordings
• Identify improvements and recommend amendments to contract Wordings
• Apply technical wordings to real claim scenarios and identify any possible gaps in cover with solutions
• Self-manage, monitor and prioritise own work
• Update and maintain electronic wordings files
• Attend meetings with client / sales teams
• Attend client / insurer meetings when required
• Negotiate with Insurers (if required)
• Support the drafting or presentation of technical training (if required)