REQUIRED SKILLS

• Excellent communication skills (spoken and written; so you can clearly convey detailed information)
• Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
• Basic math skills (important for providing support surrounding payments)
• Empathy, listening, organizational, quick thinking, multitasking and time management skills
• Able to work in an ever-changing environment
• Computer skills including Microsoft Office

ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute (Take a free typing test!)(direct link to test: www.typingtest.com)
• Available to work shifts within the center’s hours of operation:
• Monday - Friday
• 8 a.m. - 9 p.m. Eastern time
• Possible Saturdays/Sundays from October through March
• Must be able to stick to the schedule reliably, as some queues are time sensitive

REMOTE WORK REQUIREMENTS

• Michigan resident
• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
• (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
• Secluded and distraction-free work environment

THE REMOTE EXPERIENCE

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

ROLE: FULL TIME | REMOTE – MICHIGAN RESIDENTS

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for.

Tasks:

• Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
• Relay detailed information to customers, managers and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures and specific benefits
• Document details of each interaction in the tracking system to maintain up to date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitud