MAIN ACCOUNTABILITIES:

• Implementation support
• WFM Lead – key lead within site as part of the implementation of WFM technology Time2Work and Maximo SEAMS
• Operations Administration & Support relating to staff scheduling.
• Updating and maintaining key master data which supports the key systems for scheduling staff.
• Attend application training and champion use of tool – Key Point of Contact (POC)
• Support and champion set up of tools such as mobiles as required (Corporate Accounts & UAM)
• advise and assist workforce on IT setup and application use.
• Clock enrolment and consent forms management (if biometrics used)
• Support in BAU
• Management of Staff Rosters and Work Patterns, scheduling and workforce planning using the system ensuring new processes are followed by staff for recording leave, training days and absences.
• Utilise the system to update staff rosters (short term planning)
• Work with OSC for longer term changes or configuration updates to the system
• Approve annual leave requests within the system
• Work with task management to ensure rostered staffing meets requirements
• In conjunction with WFM line managers to manage daily timesheets and application exceptions
• Attend briefings and provide reports as required.
• Have potential to expand knowledge and skills as required.
• Develop to encompass digitised asset management systems for which this role will be directly contributed to
• Provides general administration support including production of MS Office documents.
• Use Serco’s digitised asset management systems (SEAMs)
• Provide general administration support including production of MS Office documents.

• Excellent administration and communication skills
• Ability to adapt to a changing working environment and role.
• Administrative experience working in an office environment.
• Proficient in all aspects MS Office
• Currently hold or able to obtain SC Clearance
• Demonstrable strong time management and organisational skills with the ability to meet deadlines.
• Demonstrable experience of working effectively both independently and in a team
• Ability to communicate with teams confidently